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Grote Industries Apply Now Systems Support Specialist I (Onsite) Madison, IN, US

• Posted 30+ days ago
• Updated 5 hours ago Full Time On-site Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account .

Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills Leadership Brand Lighting Innovation End-user Computing Technical Support Research Laptop Tablet Printers Mobile Devices Conflict Resolution Problem Solving Audiovisual Cyber Security Issue Resolution Communication Service Desk Change Management Network WAN LAN Wireless Communication Computer Science Information Technology Information Systems Training Computer Hardware Computer Networking RF Printing Microsoft Microsoft Windows Leadership Brand Lighting Innovation End-user Computing Technical Support Research Laptop Tablet Printers Mobile Devices Conflict Resolution Problem Solving Audiovisual Cyber Security Issue Resolution Communication Service Desk Change Management Network WAN LAN Wireless Communication Computer Science Information Technology Information Systems Training Computer Hardware Computer Networking RF Printing Microsoft Microsoft Windows Show more

Summary Business Title:

System Support Specialist I Reports to:

Global Infrastructure & Operations Manager Leadership Scope:

Individual Contributor Location:

Madison, Indiana 100%

On-site Company Info:

With a heritage of nearly 120 years, we aren't just a company; we are a brand of trust. But more than anything, we are a collection of individuals who, together, give Grote Industries a decisive competitive advantage. At Grote, our shared vision is clear

• to meet the needs of the customers we serve.

We accomplish that mission every day by following a set of core values that makes us who we are. Innovation has been the hallmark of Grote Industries from the start. From durable, easy to see stop lights to the latest in LED lighting technology, Grote has been leading the way in advanced vehicle system solutions from early in the last century right up to today. With these innovations, Grote has helped millions of people throughout North America and the world benefit from the innovation and design excellence of Grote products.

Position Summary:

The Systems Support Specialist I performs various actions related to Client Services and Infrastructure end user computing system support, including monitoring and updating software, researching new technologies and methodologies, and modernizing and implementing enterprise level hardware and software solutions.

Position Duties:

• Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, printers, RF handheld devices, monitors, software applications, smart phones and peripheral devices.
• Includes installing, diagnosing, repairing, maintaining, upgrading and disposing of computer systems hardware, software, and peripheral devices according to company standards.
• Keeps current on new technologies, trends, industry best practices, and latest solutions to hardware and software malfunctions, cyber security and networking and communicates solutions and/or trains and guides co-workers.
• Assists in the preparation of equipment replacement and software upgrades or installations.
• Ability to interface with vendors, support groups and others in the maintenance, service, implementation, problem-solving of computer-related hardware, software, and/or audio/visual systems.
• Ability to provide general networking and cyber security troubleshooting, diagnosing and issue resolution.
• Strong communication, both written and verbal, and interpersonal skills
• Maintains Service Desk and Client Services activity through appropriate use and updates to Incident and Change management processes and solution.
• Orders hardware/software as needed.
• General understanding of network types (WAN, LAN, Wireless), design concepts and best practices.

Requirements:

Associate degree or bachelor's degree (A.S., B.A. or B.S.) from college or university in Computer Science, Information Technology, Information Systems or Services. Minimum of three years related experience and/or training; or equivalent combination of education and experience. Familiarity with PC hardware/software, and networking concepts. Knowledge of RF equipment and printing environments. Microsoft O365, Windows environment

Location:

Madison, Indiana 100% On-site Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

80184191

Position Id:

d40e1c781c6a0d31061d52fd23322d4b Posted 30+ days ago Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs bp System Support Technician (On-site environment) Tennessee

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