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Computer Support Specialist
Lexington, NC
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Lexington, NC Job Details Full-time $59,612.80 - $95,409.60 a year 1 day ago Qualifications Asset management Record keeping Computer operation Network troubleshooting Mobile device support Operating systems IT user and group management Project management experience in technology IT asset management Team leadership Technical documentation Configuration management Mid-level Printer (troubleshooting support) Information security compliance Internal employee customer service Computer hardware Desktop (troubleshooting support) Office equipment installation Hardware configuration Customer support ticket management Mentoring Technical customer support for office equipment Hardware management Application Maintenance Access control management Identity and access management (IAM) solutions Desktop administration Equipment inventory management Peripheral hardware support Full Job Description JOB Looking for a career where your technical skills truly matter? Join our IT team and play a vital role in keeping City employees connected, productive, and equipped to serve our community.
About us:
The City of Burlington IT Department provides centralized administration services, computer systems and network services to hundreds of City employees. IT supports specialized applications for Animal Services, Finance, HR, Fire, Police, Recreation, Tax, Water Resources, and others. The City's fiber, copper and wireless network integrate several hundred computer devices in over 30 facilities into a high-speed network. An employee in this position will support City operations by providing technical assistance, resolving hardware and software issues, maintaining technology resources, and delivering exceptional customer service to end users. This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) and is designated as non-essential for inclement weather operations, except during assigned on-call periods.
EXAMPLE OF DUTIES
Essential Duties and Tasks Install, configure, maintain, and upgrade desktops, laptops, tablets, mobile devices, printers, scanners, peripherals, operating systems, security software, and business applications to ensure optimal system performance. Provide technical support by diagnosing, troubleshooting, and resolving hardware, software, network, and user issues while responding promptly to employee service requests. Administer user accounts and system access , including Active Directory (AD) account management, password resets, and maintaining accurate system documentation and configuration records. Manage IT assets by maintaining hardware inventories, asset tracking, lifecycle/end-of-life records, and help desk tickets, tasks, and project documentation. Collaborate with leadership to evaluate, recommend, and implement new technologies and security enhancements that support organizational objectives. Ensure compliance with City of Burlington policies, security requirements, and safety standards while following IT best practices. Mentor interns, lead assigned projects and technical initiatives, and provide on-call support for critical systems on a rotational basis. Perform other duties, as assigned.
SUPPLEMENTAL INFORMATION
Physical Requirements and Working Conditions:
Physical requirements: work in this position involves exertion of up to 50 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. This position requires occasional climbing. Employee must have the visual acuity to prepare and analyze figures, operate a microcomputer, and to determine the accuracy neatness and thoroughness of the work assigned. An employee must be able to perform the basic life operational support functions of walking, lifting, fingering, talking, hearing, and repetitive motions. An employee must possess the visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading. Working conditions include inside and outside environmental conditions.
