Find & Apply For Computer Support Specialist Jobs in Wyckoff, New Jersey

Technical Support Specialist Choice Computer Services LLC Wyckoff, NJ Job Details Full-time $22.20 - $25.50 an hour 16 hours ago Benefits Paid training Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Flexible schedule Life insurance Referral program Retirement plan Qualifications Teamwork Windows High school diploma or GED Computer hardware Desktop administration Full Job Description Choice Computer Services, LLC (Choice CSI) is an IT services company providing computer support, network solutions, remote technical assistance, system maintenance, data recovery, backup solutions, and technology services for businesses and individual customers. As our client base continues to grow, we are seeking a dependable, technically minded, and customer-focused Technical Support Specialist to provide day-to-day technical assistance and help customers maintain reliable computer and network environments. Position Overview The Technical Support Specialist provides first-level and intermediate technical support for computers, software, networks, printers, and other IT equipment. This position works directly with customers to troubleshoot technical issues, resolve support requests, document solutions, and help maintain reliable IT systems. The ideal candidate is patient, organized, detail-oriented, and enjoys solving technical problems while providing professional customer service. Key Responsibilities Provide technical support to customers by phone, email, remote connection, and when required, onsite. Troubleshoot computer hardware, software, operating system, and connectivity issues. Diagnose and resolve common Windows, networking, printer, and peripheral problems. Install, configure, and update computers, software, printers, and other IT equipment. Assist with network connectivity, Wi-Fi, and basic network troubleshooting. Support user account, password, and access-related requests. Assist with antivirus, malware protection, and system security tasks. Perform basic system maintenance and software updates. Assist with data backup, recovery, and file restoration procedures. Monitor and respond to technical support requests. Document troubleshooting steps, resolutions, and customer interactions. Escalate complex technical issues to senior technicians when necessary. Maintain accurate service tickets and customer records. Assist with equipment setup, replacement, and deployment. Provide customers with clear instructions and basic technology guidance. Follow company procedures for security, documentation, and customer support. Assist with other IT support and operational tasks as assigned. Qualifications High school diploma or equivalent required. Previous experience in technical support, help desk, computer repair, or IT support is preferred but not required . Basic understanding of Windows operating systems and computer hardware. Familiarity with printers, networking, Wi-Fi, and common computer peripherals. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to explain technical issues in clear, easy-to-understand language. Strong attention to detail and documentation skills. Ability to prioritize multiple support requests. Dependable, professional, and team-oriented. Willingness to learn new technologies and systems. Preferred Qualifications Experience with any of the following is a plus: Windows 10/11 Microsoft 365 Computer hardware and troubleshooting TCP/IP and basic networking Wi-Fi configuration Printers and peripherals Remote desktop/support tools RMM platforms Antivirus and malware protection Data backup and recovery Microsoft Office Active Directory or user account management Small business IT environments What We Offer Competitive compensation based on experience and qualifications. Paid training and onboarding. Supportive and professional work environment. Opportunities to develop technical and customer service skills. Exposure to a variety of IT systems and technologies. Career advancement opportunities. Long-term growth within a growing IT services company. Paid time off and holiday benefits, where applicable. Benefits for eligible employees. Work Environment The Technical Support Specialist works in a combination of remote support, office, customer-site, and technical service environments depending on business needs. The position involves troubleshooting computers and networks, communicating with customers, documenting service activities, and assisting with technical projects. Why Join Choice Computer Services? At Choice Computer Services, we help businesses and customers keep their technology reliable, secure, and productive. Our support team plays an important role in solving technical problems and providing responsive, professional service. This position provides an opportunity to develop practical experience across IT support, computer systems, networking, cybersecurity, remote support, and customer service . If you are technically curious, dependable, patient, and enjoy helping people solve technology problems, we encourage you to apply for the Technical Support Specialist position at Choice Computer Services.

Pay:

$22.20 - $25.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person