Find & Apply For Computer Support Specialist Jobs in Mount Vernon, Ohio

Overview Join our dynamic IT support team as a Level 2 IT Support Engineer and become a vital player in delivering exceptional technical assistance across our clients organizations. In this energetic role, you will work you will troubleshoot complex hardware and software issues, support our clients IT infrastructure, and ensure seamless operation of our clients computer systems. Your expertise will help empower users to work efficiently and confidently, creating a positive impact every day. If you thrive in a fast-paced environment and are passionate about solving technical challenges, this is the opportunity for you to grow your career while making a real difference. As a Level 2 MSP Support Engineer, you will deliver exceptional client service through both remote and on-site support. You will primarily work in a Windows environment, addressing a range of issues from basic help desk inquiries to complex engineering challenges. Your role will involve troubleshooting, system maintenance, and process development to ensure optimal performance and reliability.

Essential Job Functions:

Provide tier 1/2 help desk support, including advanced troubleshooting, server administration, and network diagnostics. Perform proactive maintenance, monitoring, and documentation of client network environments through scheduled on-site and remote work. Conduct desktop and network diagnostics, maintenance, and repairs, including application and OS updates. Monitor system integrity and availability, review logs, and verify scheduled jobs such as backups. Apply OS patches and upgrades, configure and add new services, and communicate with impacted parties. Develop and maintain installation, configuration procedures, and system standards. Maintain accurate and up-to-date documentation of client network environments. Develop expertise to diagnose and resolve application and end-user issues. Collaborate with project leads to deploy IT projects, complete tasks within scope and timeline. Provide escalation support for complex issues from clients or team members. Document all work performed and submit detailed support tickets. Participate in the on-call rotation, including after-hours on-site support if necessary.

Minimum Qualifications:

4+ years of experience in Windows administration, networking, and desktop support. (2 years in an MSP environment preferred) Ability to plan, organize, and document complex system designs and configurations. Strong communication skills for conveying technical information verbally and in writing. Proficiency in troubleshooting, problem-solving, and managing multiple tasks. Experience in a self-directed environment with strong accountability and communication skills. Industry certifications are desired. Experience with ConnectWise Ticketing Systems, Sophos, Synology, Cisco, VMWare, VEEAM, Aruba, and M365 Administration and migration is a plus. Compensation will be based on experience.

Work Environment and Culture:

Work in a growing, dynamic environment where you will be expected to be proactive and self-motivated. Perform duties both remotely and on-site at client locations, typically with 5 to 100 users. The role involves light to moderate physical activity, including lifting up to 50 pounds and occasional use of power tools or ladders. Reliable transportation and a clean driving record are required. A company vehicle will be provided for out-of-town travel. This is an on-site position, and candidates must reside within 1 hour of our Operations Center in Mount Vernon, Ohio (43050). Relocation assistance is not available.

Benefits:

Medical Insurance with company paying 90% of premiums 401(k) with Company Match Paid Time Off How to

Apply:

For consideration, please submit your resume, cover letter, and salary requirements.

Pay:

$24.00 - $32.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Employee discount Health insurance Paid time off Professional development assistance

Work Location:

In person