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Now viewing: IT Help Desk Support Technician
AS
Ariat Systems
IT Help Desk Support Technician
Job Description
IT Helpdesk/System Admin Arrange and install network hardware and software as directed by the senior network engineer, Project Manager Screen network performance and report findings to immediate head Design and implement network security measures Give network status reports to chief technology officer, supervisor, and/or senior network engineer Design new arrangements to enhance the strength of the present network condition Investigate network issues and blackouts; Respond, Repair and Report all helpdesk tickets within SLA Create and implement measures, traits, and access check to secure network frameworks Support and oversee firewall situations in accordance with established IT security procedures and Refresh Server Health weekly Upgrade information network to the most recent stable firmware release Configure and manage hardware, remote workstations and firewalls Provide remote help to engineers and end clients Undertake limited administration duties and time keeping for billing and project work completion Ensure backups and DR plans are working at all clients daily Keep network documentation fresh and current for all clients with supplied portal Requirements - Knowledge, Skills, and Abilities for IT Helpdesk/System Admin Bachelor's or Associates degree in a computer-related discipline such as computer science, computer software/computer systems engineering, computer systems and networks, network security management, etc. or 5 years related on the job experience Strong familiarity with control models and system security like O365, MFA, Admin Center, Active Directory VMWare, Cisco Meraki ect… Comfortability working with Barracuda, Advanced threat protection in Office 365, Azure, SharePoint, Network Printers, QuickBooks, Arrangement of PDF products(Nitro, Adobe etc..) Intune and mobile devices like Iphone/Android that use productivity apps. Attention to detail and strong ability to detect network issues quickly Good Troubleshooting skills Capacity to work independently or with little supervision Ability to understand management's business and industry needs, and specialized requests Organizational aptitudes and the capacity to organize workload Expert Level knowledge of Windows and Office Applications Knowledge of Server setup, maintenance, configuration, backup and recovery Strong hardware and software repair background Excellence in Customer service and able to get along with people