Find & Apply For Computer Support Specialist Jobs in Hampton, Virginia

Positions are available across NASA Langley Research Center supporting information technology, systems, and mission needs. NASA may fill GS-2210 (Information Technology Management) positions at the GS-11 through GS-15 levels. Responsibilities will vary by position, grade level, and organizational need.

Qualifications:

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for the GS-11, you must have : a) One year of directly related specialized experience equivalent to the GS-09 level: Independently executing segments of IT work (e.g., configuring platforms, developing scripts/components, conducting system tests, or performing systems analysis) and documenting results to support operational readiness and compliance. Resolving incidents/problems by analyzing logs and performance data, proposing corrective actions, and coordinating with customers and SMEs to restore services. Preparing technical artifacts (requirements, design notes, SOPs/runbooks) and communicating findings/recommendations to stakeholders, demonstrating the four core competencies. To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level. Leading complete work packages or projects, defining scope/methods, integrating configurations across systems, conducting cybersecurity/control assessments, and ensuring conformance with standards and architecture. Serving as a technical resource, reviewing/approving submittals, adjudicating technical issues, and advising management on trade-offs, risk mitigations, and investment decisions using competency-based practices. Establishing and tracking service performance measures (availability, capacity, reliability, customer satisfaction) and driving process improvements. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Acting as a senior specialist/SME for one or more specialties (e.g., enterprise architecture, network services, security, applications), integrating cross-functional inputs and overseeing compliance and quality across projects. Leading multi-stakeholder initiatives, negotiating priorities, resolving complex integration issues, and aligning solutions with mission, architecture, and governance. Institutionalizing best practices and standards (e.g., architecture blueprints, secure configurations, change/asset management) and mentoring staff using competency-based frameworks. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level. Institutionalizing best practices and standards (e.g., architecture blueprints, secure configurations, change/asset management) and mentoring staff using competency-based frameworks. Steering complex modernization/acquisition efforts; approving technical baselines, adjudicating high-impact trade-offs, and overseeing verification/validation strategies within a competency-based hiring and assessment context. Driving organizational capability, defining competencies and metrics, championing skills-based practices, and representing the program to senior leadership and external partners. To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level. Leading enterprise-level information technology programs, strategies, or modernization initiatives involving complex systems, services, infrastructure, cybersecurity, or emerging technologies. Directing the analysis of complex technical, operational, security, and business requirements and developing enterprise IT strategies and solutions that advance organizational priorities, mission effectiveness, and technology modernization. Serving as a senior technical advisor to executive leadership and key stakeholders on enterprise IT strategy, architecture, investments, cybersecurity risk, emerging technologies, and high-impact technology decisions. AND You MUST also have IT-related experience in the competencies listed in the How You Will Be Evaluated section below. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

Please visit https:

//www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of artificial intelligent (AI) or AI-assisted tools during the application process.

Promotion Potential:

The full performance level (FPL) will vary based on the position in which the selectee is placed and does not default to the highest grade advertised.