Find & Apply For Computer Support Specialist Jobs in Hampton, Virginia

Tier-1 Network Monitor/Help Desk Support General Dynamics Information Technology

•3.7 Langley AFB, VA Job Details $55,806

•$74,750 a year 16 hours ago Benefits Internal mobility program 401(k) matching Qualifications Record keeping On-site technical support Presentation software Network planning Telecommunications network performance monitoring TS/SCI Incident report management Bachelor of Science IT system monitoring Presentations for conferences or internal meetings Incident management software Data analysis skills Metrics Reporting Mid-level Trend analysis Corrective maintenance Bachelor's degree Log analysis tools Customer support ticket management Networking equipment (troubleshooting support) Customer issue escalation Network monitoring tools Data collection IAT Network infrastructure management Network incident reporting CompTIA Security+ IAT Level II Under 1 year Ticketing system technical support Full Job Description Clearance Level Top Secret/SCI Category IT Infrastructure and Operations Location Langley AFB, Virginia ( Onsite Workplace ) Key Skills For Success Help Desk Support Monitoring Tools Network Operations REQ#:

RQ230907

Public Trust:

None Requisition Type:

Regular Your Impact Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure. Job Description Network Engineer Associate Join our technology leading team of men and women that solve some of the world's most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Langley AFB, VA. The Network Engineering team supports the Air Forces' Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DOC). Specifically, you will be providing Tie-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.

Task:

Network Monitoring/Help Desk Support Subtasks. Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis Monitor all nodes for operational integrity Respond to trouble calls Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions Populate and examine trouble and error logs for troubleshooting and capturing metrics Provide technical support to resolve the problem or escalate to the appropriate level Monitor and administer network tools for troubleshooting and metrics for trends analysis Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis Provide technical support in data network planning, engineering, and design Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation Knowledge, Skills and Abilities (KSAs): TS/SCI Clearance Shift work BA/BS or equivalent, 0+ years of experience Minimum of three (3) years' of network operations experience preferred Possess IAT Level II

•Security Plus Certification Demonstrated knowledge of network monitoring tools

Location:

On Customer Site US Citizenship Required

GDIT IS YOUR PLACE

401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #GDITPriority Work Requirements Years of Experience 3 + years of related experience may vary based on technical training, certification(s), or degree Certification CompTIA Security+ CE | CompTIA

•CompTIA Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $55,806

•$74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans