Find & Apply For Computer Support Specialist Jobs in Cheyenne, Wyoming

Help Desk Engineer (Remote + Field Support) Serve as the Local IT Expert for Cheyenne Businesses While Working Remotely with a

Growing Technology Team Location:

Southern Wyoming or Northern Colorado Position Type:

Full-Time, Permanent Compensation:

$22-$25/hour for Level 1 Engineers Higher compensation available for candidates with advanced experience. Are you passionate about technology, enjoy solving problems, and have exceptional customer service skills? Express Employment is looking for a Help Desk Engineer to become the trusted, local face of IT support for our client located in Cheyenne, WY to serve businesses in the Cheyenne area. This unique role combines the flexibility of remote work with the opportunity to provide onsite support for local business clients when needed. You'll work alongside an established technical team, supporting organizations across Wyoming and California while helping expand services throughout the region. Why This Opportunity Stands Out Remote position with local field support responsibilities Career growth from Help Desk to Systems Engineer, Project Engineer, Service Coordinator, or Technical Sales Work with a wide variety of technologies including Microsoft 365, Windows, networking, security, VPNs, cloud solutions, and more Join a growing technology company expanding its Wyoming presence Ongoing training, mentorship, and professional development opportunities What You'll Do Provide remote and onsite IT support for business clients Troubleshoot hardware, software, Microsoft 365, Windows, networking, connectivity, and security issues Respond to service requests, emails, calls, and support tickets with professionalism and urgency Install, configure, and replace workstations, peripherals, and networking equipment Support LAN/WAN environments, Wi-Fi, firewalls, VPNs, remote access solutions, and other business technologies Document work performed and maintain accurate ticket notes within the service management system Communicate directly with clients, provide updates, manage expectations, and ensure exceptional customer satisfaction Escalate complex issues when appropriate and collaborate with senior engineers Participate in team meetings and ongoing technical training What We're Looking For We're open to candidates at various experience levels. While technical skills are important, we're especially interested in professionals who excel at customer service and relationship building.

The ideal candidate will have:

Strong troubleshooting and problem-solving abilities Excellent written and verbal communication skills Confidence working directly with clients, both remotely and face-to-face Experience supporting Microsoft Windows and Microsoft 365 environments Familiarity with networking concepts, Wi-Fi, switches, firewalls, and connectivity troubleshooting Ability to manage multiple priorities in a fast-paced environment Strong organizational skills and attention to detail A professional, customer-focused attitude The ability to work independently while remaining connected to a remote team A desire to continuously learn and grow technically Preferred Experience IT Help Desk, Desktop Support, Service Desk, or MSP experience Network, security, or Microsoft certifications Experience with VPNs, remote access tools, virtualization, ticketing systems, or cybersecurity solutions Experience supporting multiple business clients and technologies Requirements Must reside in Southern Wyoming or Northern Colorado Must be able to travel to client locations in Cheyenne and surrounding communities Reliable transportation required Professional appearance when visiting client sites Participation in a rotating after-hours support schedule may be required Growth Opportunities We're looking for someone who wants to build a long-term career, not just fill a position. As our client continues to grow in Wyoming, advancement opportunities may include: Help Desk Engineer → Service Desk Coordinator → Technical Sales Engineer If you're a technology professional who enjoys helping people, solving problems, and being the trusted IT resource businesses depend on, we'd love to hear from you. Apply today and help shape the future of IT support in Wyoming.

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off Professional development assistance

Work Location:

Hybrid remote in Cheyenne, WY 82001