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ConfigUSA

Genesys Cloud Architect

Pay: Not specified

Posted: 3 days ago

Location: Braddock, PA (Remote)

Last Updated: 22 hours ago

Hours: Full-Time

Expires: 11/3/2026

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Job Description

Genesys Cloud Architect at ConfigUSA Genesys Cloud Architect at ConfigUSA in Braddock, Pennsylvania Posted in about 20 hours ago.

Type:

full-time

Project:

Genesys Cloud Migration _ Remote -

EST Primary Role:

Genesys Cloud Architect / Senior Genesys Cloud Developer This is a hands-on Genesys Cloud migration and integration role , not a high-level architecture-only position. The consultant needs to gather requirements and design, develop, deploy, document, integrate, and troubleshoot Genesys Cloud voice/contact-center solutions. The biggest differentiator is the combination of Genesys Cloud

+ Salesforce integration

+ CTI

+ WFM

+ Analytics .| Core responsibilities: Gather business/technical requirements. Design, develop and deploy voice solutions in Genesys Cloud . Design/document call flows . Integrate Salesforce with Genesys Cloud. Enable call-to-case and email-to-case functionality. Develop custom APIs supporting Salesforce integration. Troubleshoot complex Genesys/Salesforce integration issues. Deliver within aggressive project timelines.