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The Institutional Systems Manager is responsible for the day-to-day administration, optimization, and training support for the school's Veracross Student Information System, serving as the central point of contact for system configuration, data integrity, and cross-departmental utilization. This role also manages the school's campus portals and supports the internal communications infrastructure, including the centralized school calendar. Working closely with division and department leaders, the Institutional Systems Manager helps ensure that Veracross and related platforms function as reliable, well-organized tools that support daily operations across enrollment, academics, student life, advancement, and finance. The position reports directly to the Associate Head of School for Business and Operations. Primary Responsibilities School Information System Support the strategic build out and optimization of the Veracross Student Information System as the school's central data and operational platform. Collaborate with division and department leaders to expand cross-divisional utilization to ensure Veracross supports enrollment, academics, student life, advancement, finance, and leadership workflows. Supporting the development of Standard Operating Procedures (SOPs) for how data is collected, entered, validated, and shared across departments, to prevent inconsistency or duplicate systems. Oversee system configuration, permissions, data integrity, and institutional best practices to ensure efficient and compliant in-house utilization. Evaluate and implement additional Veracross modules that strengthen institutional effectiveness. Support integration between Veracross and other school software platforms to streamline communication, reporting, and operational efficiency. Partner with divisional and departmental leads to design and deliver formal training sessions during in-service programming. Provide ongoing faculty and staff training, refreshers, and individualized support to ensure consistent, effective system use. Develop clear data-driven benchmarks to demonstrate and track institutional utilization of Veracross. Serve as the primary liaison with Veracross for upgrades and troubleshooting. Campus Portals Support the design, structure, and ongoing management of all campus portals, including faculty, student, parent, and admissions portals. Ensure each portal is mission aligned, user-friendly, and reflects current policies, events, and programmatic priorities. Collaborate with divisional and departmental leaders to collect, update, and maintain accurate and timely information. Establish clear internal workflows for content submission, review, and updates to maintain consistency and accountability. Internal Communications Systems Maintain a cohesive internal communication structure that strengthens cross-divisional collaboration. Maintain established institutional roles & permissions for all staff & faculty with approval procedures for internal and external communication. Oversee the development and maintenance of an active, centralized school calendar to support planning and transparency.

Required:

Bachelor's degree in a relevant field. 2-4 years of experience administering a Student Information System (SIS) or similar database-driven platform in an educational or comparable institutional setting Strong data management skills, including data validation, reporting, and system configuration. Excellent written and verbal communication skills, with the ability to work across multiple departments. Comfortable managing multiple concurrent projects with competing deadlines.

Desired:

Direct experience with Veracross. Experience in a K-12 independent or boarding school setting. Experience managing or contributing to internal communications systems or portal content management. Experience training staff or end-users on software systems.