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Sr. Manager. IT Programs iDC Logistics, Inc. - 3.2 City of Industry, CA Job Details Full-time $135,000 - $160,000 a year 2 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Paid sick time Pet insurance Qualifications Customer communication Client onboarding Software implementation Enterprise solutions implementation EDI transactions for logistics Managing projects Warehousing technology implementation Cross-functional team management Cross-functional communication Full Job Description About iDC Logistics iDC Logistics, founded in 2004 by logistics industry veterans, is a leading end-to-end logistics company focused on transparency, efficiency, and innovative supply chain solutions. Headquartered in Los Angeles, iDC provides integrated services including freight forwarding, contract logistics, transportation, and distribution management for retailers worldwide. With expertise across consumer electronics, industrial products, and healthcare industries, iDC Logistics delivers customized logistics solutions through operational excellence, technology-enabled processes, and customer-focused service. Our success is driven by a commitment to customer satisfaction, employee engagement, and continuous innovation. Position Summary Lead the successful delivery of customer-facing technology programs in a fast-paced 3PL environment. As the Senior Manager, IT Programs, you will serve as the primary point of contact for customer system onboarding initiatives, managing projects from handoff through go-live and hypercare. You will drive cross-functional coordination among IT, operations, vendors, and customers to ensure projects are prioritized, executed, and delivered on time. This role owns the IT project intake process, portfolio prioritization, project governance, onboarding playbooks, and delivery communications. You will oversee technology support for warehouse launches and closures, coordinate network and security initiatives, and develop operational SOPs and training programs that create scalable, repeatable processes across the organization. The ideal candidate is an experienced program manager with logistics or supply chain technology expertise, strong customer-facing communication skills, and a proven ability to lead complex, multi-workstream initiatives in a high-growth environment. Job Responsibilities Own customer onboarding end to end. Be the steady, trusted point of contact for customers and account managers on WMS, EDI, label, and retailer-compliance onboarding. Run the intake questionnaire with the commercial team, scope the account, set the go-live date and the go/no-go with operations, sequence the Blue Yonder configuration, EDI build, and label work across the enterprise-applications lead and our vendors, run hypercare, and close out with evidence. Take over the live customer onboarding threads so no relationship depends on one person. Build the standardized onboarding playbook. Templates and SLAs per customer type, the go-live test library (receiving and putaway, pick and ship, labels, interfaces), training materials, and cycle-time metrics. Onboarding time and defect rate should fall visibly within your first two quarters. Refresh and teach the operational SOPs. Rebuild the warehouse-systems SOPs for operations, run training and retraining with site leaders, and work with engineering to make the SOPs queryable so the floor stops depending on one person's memory. Own IT intake, triage, and routing. Run the single intake path for enterprise-application, EDI, and IT project requests (built with the IT Operations Manager in ServiceDesk Plus). Decide what is an incident, a request, or a project. Route each to the enterprise-applications lead, IT operations, the platform engineer, or a vendor, and drive it to done. Hold the line on what is not a priority; a clear "no, here is why" is a valid answer. Run the IT delivery cadence. Chair the weekly Application Project List and the WMS/Applications meeting, keep one prioritized view of the portfolio (ClickUp, ServiceDesk Plus, Jira), and publish written status to the CTO and the business. Bring leadership only the decisions that need them. Own the Project Brief process. Every project at every size opens with a one-to-two-page brief: requirements, scope and size off the sizing decision tree, acceptance criteria agreed before build, named accountable owner, operations owner, and account manager whenever a client is affected, and a change log with names and dates. Break-fix and data corrections stay in the ticket queue. Run the IT side of warehouse openings and closings. Scope go-live essentials with operations leaders, phase the rest, and coordinate WMS site setup (enterprise applications), network, connectivity, and hardware (IT operations), EDI, and cutover. Coordinate cybersecurity and network projects. Sequence, track, and report the network standardization and security workstreams with the IT Operations Manager and the external providers. Strategy and risk decisions stay with the security owner; delivery coordination is yours. Own change and release governance. A clean UAT-to-production path, access controls, and an audit trail across the application portfolio, applied equally to vendor-delivered work. The builder never certifies their own acceptance: you coordinate verification by the operations owner, with the account manager on client-facing rows. Track vendors and renewals outside the Blue Yonder and EDI contracts. SOW milestones, deliverables, and renewal timing so deadlines do not surprise the business. Commercial terms and budget sit with the CTO. Collaborate with product and engineering. Partner with the warehouse product manager and the forward-deployed engineers where onboarding and customer requests touch the product roadmap. They build; you run the customer's timeline. Protect the technical bench and the CTO's time. Absorb the coordination, prioritization, requirement-gathering, and stakeholder communication that would otherwise pull them away from the work only they can do. Minimum Required Qualifications 6 to 10 years' experience PMP or equivalent work experience. WMS rollout or implementation experience in a warehousing or 3PL context (required, any modern WMS). Customer-facing onboarding ownership. Site launch experience. EDI onboarding literacy. Exceptional communication and presence (a hard screen). Cross-systems coordination without being the engineer. Prioritization and outcome ownership. Autonomy. You are comfortable as the most senior project person in the room, reporting directly to an executive with no PM peer. Written-first operating discipline. AI fluency (a required minimum bar) Southern California based, able to work hybrid at the City of Industry headquarters and travel 50% to sites. Strongly Preferred Blue Yonder exposure. NetSuite, CargoWise, or other ERP and TMS implementation exposure. Has built an SOP library and a training program from scratch. Network or infrastructure project coordination (circuits, hardware, site cutovers). Bilingual English and Spanish. Experience in a fast-moving, PE-backed or owner-operated company. Benefits The company offers medical, dental, and vision insurance, as well as basic and voluntary life and voluntary ancillary coverages for accident, critical illness and hospital indemnity. Full-time employees are eligible for paid sick leave, bereavement, holiday and vacation pay. Employees are eligible to participate in the company 401k plan on the first day of the third month following hire date. Why Join iDC Logistics? At iDC Logistics, you will join a growing organization committed to operational excellence, innovation, and employee success. We offer the opportunity to make a significant impact by partnering with leadership, shaping organizational culture, and helping drive business performance through people-focused strategies. iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment. This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company's business, competitive considerations or the work environment changes.

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Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Pet Insurance