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Now viewing: ServiceNow Flow Designer / Automation Engineer
IL
ICONMA, LLC
ServiceNow Flow Designer / Automation Engineer
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Job Description
ServiceNow Flow Designer / Automation Engineer#26-38862
$107.24-$112.24 per hour
Wilson, NC
Onsite
Job Description
Our client, a Commercial Banking company, is looking for a ServiceNow Flow Designer/Automation Engineer for their Remote/Raleigh NC/Charlotte NC / Atlanta GA / Richmond VA/Wilson NC location.
Responsibilities:
Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine readable model that enables end to end visibility, enforced accountability, and scalable, automation driven operations
The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform.
This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes.
The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.
Workflow Design & Automation Development
Design, build, and maintain workflows using Flow Designer and related automation capabilities
Develop reusable flows, subflows, and actions for enterprise-scale use cases
Ensure workflows are modular, maintainable, and aligned to platform standards
Process Automation & Translation
Translate business and operational processes into automated workflows
Eliminate manual coordination by automating decision points and execution steps
Align workflows to service dependencies and operational realities
Governance Automation & Policy Enforcement
Embed governance rules and approval models into workflow logic
ent incomplete, non-compliant, or unauthorized actions
Enforce service ownership, lifecycle, and control requirements through automation
Change & Incident Workflow Enablement
Build workflows supporting change lifecycle, including validation, approvals, and execution gating
Enable incident routing, triage, and enrichment workflows
Use service context for accurate execution and routing decisions
Automation Reliability & Error Handling
Design workflows with error handling, retry, and fallback logic
Ensure automation is resilient and safe for production use
Define and document failure conditions and recovery approaches
Automation Optimization & Continuous Improvement
Monitor workflow performance and execution outcomes
Improve workflows to reduce cycle time and eliminate inefficiencies
Standardize automation patterns for reuse and consistency"
Requirements:
Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
Strong understanding of workflow orchestration and process automation principles.
Experience translating business requirements into automated solutions.
Proven ability to build scalable and reliable automation in enterprise environments.
Experience supporting service-centric or Service-Aware operating models.
Familiarity with governance automation and policy-as-code concepts.
Experience with ITSM processes such as change and incident management.
Background in regulated or complex enterprise environments.