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Application Administrator I MVT Holdings - 3.9 Socorro, TX Job Details 15 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Knowledge management Performance improvement leadership Defect resolution root cause analysis Procedural guides Triage Defect analysis IT system monitoring Software implementation Configuration management Application deployment Mid-level Software installation Enterprise software support Software administration User training (technical support) Patch management Associate's degree in information technology Incident management operations support Resolving technical support tickets Scripting Customer service knowledge base User guides Problem management Application Maintenance Operational excellence initiatives Root cause analysis Online help documentation Associate's degree Automation tools CompTIA A+

Full Job Description Job Description:

Job Summary The Application Administrator will be responsible for the maintenance, configuration, and stability of specific COTS ("Commercial-Off-The-Shelf") applications. Essential Duties and Responsibilities Provide second-level support for application-related issues, including troubleshooting, triage, and resolution of incidents. Monitor application performance and respond to alerts or notifications. Coordinate with technical support, server administrators, network administrators, and others as necessary to resolve issues. Create and maintain internal documentation and knowledge base articles. Conduct technician training sessions for applications, new features, or updates. Investigate and diagnose problems, identify root causes, and propose solutions. Drive continuous improvement initiatives for application processes, procedures, and performance. Implement automation and scripting for routine tasks to improve efficiency. Perform routine updates and patches under supervision. Document processes and procedures related to application management. Assist in testing and deploying new applications or upgrades.

Job Requirements:

Required Qualifications Associate's degree in IT related field or relevant work experience (Preferred). Two (2) years of relevant experience (Preferred). An equivalent combination of education and experience will also be considered. Basic certifications (Preferred) - A+. Experience with RingCentral a plus. Preferred location El Paso TX or Las Cruces NNM, Remote considered as well.

General Description of Benefits:

Job Benefits:

401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance

Benefit Conditions:

Only full-time employees are eligible.