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Now viewing: Systems Administrator (Gong & Nice Nexidia)
TC
The Copley Consulting Group
Systems Administrator (Gong & Nice Nexidia)
Job Description
Role Overview Join our Revenue Technology Admin Team as a Systems Administrator focusing on post-contact analytics and revenue intelligence platforms. You'll oversee tools like Gong and NICE Nexidia—ensuring smooth operations, actionable insights, and meaningful collaboration across Sales, Support, Success, and Marketing. This is a great opportunity for someone passionate about SaaS tools, process optimization, and cross-functional teamwork.
AI, Chorus, Verint , etc. Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI) Experience with integrations between Gong/Nexidia and Salesforce Knowledge of JIRA-based documentation and ticketing Nice-to-Have Skills Understanding of sentiment analysis, QA frameworks, and transcription tech Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools Experience with low/no-code automation using Postman, Zapier, Workato Familiarity with AWS Bedrock / Connect Agile methodology experience (Scrum, Kanban) Background in Network Engineering or Citrix environments Education & Certifications High School diploma Bachelor's degree in IT, Computer Science, Business Information Systems, or relevant experience
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Location :
Temple Terrace, FL or Alpharetta, GA - Hybrid Key Responsibilities Administer Gong and NICE Nexidia platforms end-to-end Manage user access, licenses, permissions, and roles Oversee system integrations and troubleshoot API issues Configure dashboards, call filters, trackers, and workflows Collaborate with cross-functional teams to align platform functionality with business objectives Create scalable processes for scorecards, coaching workflows, and rep performance analytics Utilize platform insights to support onboarding, training, and compliance Maintain documentation and enforce governance best practices Assist in tool evaluations, upgrades, migrations, and UAT activities Define KPIs to measure platform impact and usage Required Qualifications 2+ years managing an app with 500+ active users 2-4 years administering SaaS platforms in CX, Revenue Intelligence, or similar domains Hands-on experience with Gong, NICE Nexidia, Observe.AI, Chorus, Verint , etc. Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI) Experience with integrations between Gong/Nexidia and Salesforce Knowledge of JIRA-based documentation and ticketing Nice-to-Have Skills Understanding of sentiment analysis, QA frameworks, and transcription tech Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools Experience with low/no-code automation using Postman, Zapier, Workato Familiarity with AWS Bedrock / Connect Agile methodology experience (Scrum, Kanban) Background in Network Engineering or Citrix environments Education & Certifications High School diploma Bachelor's degree in IT, Computer Science, Business Information Systems, or relevant experience