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IT Systems Lead

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ManufacturingLocation:

Effingham, IL, Onsite 5 days a week, local candidates only please

Salary:

Up to $100,000 depending on experience and skills plus bonus

Travel:

10-15%We are seeking a hands-on IT Systems Lead to oversee daily IT operations in a manufacturing environment while serving as the key liaison between plant operations and IT leadership. This role combines technical support, systems administration, team leadership, and project coordination to ensure reliable technology services and continuous improvement across the facility.

The IT Systems Lead will support end users and infrastructure, mentor the IT Coordinator, collaborate with vendors and service providers, and help identify and develop technology solutions that improve plant operations.

Responsibilities:

IT Operations & Support

• Provide hands-on support for users, workstations, servers, network infrastructure, and business applications
• Serve as the escalation point for complex technical issues
• Administer and maintain core IT systems, including servers, networking equipment, ERP/EDI connectivity, and security tools
• Monitor system performance and proactively address recurring issues.

Team Leadership

• Provide daily guidance and mentorship to the IT Coordinator
• Help prioritize and manage support requests while ensuring timely ticket resolution
• Support the ongoing development of technical skills and best practices.

Plant IT Partnership & Project Coordination

• Act as the primary IT contact for plant leadership and department managers
• Gather and evaluate business technology needs and operational challenges
• Translate requests into practical technology solutions and project proposals
• Present recommendations, including cost, effort, and impact considerations, to IT leadership for review and prioritization
• Communicate plant-level IT initiatives, risks, and needs as required.

Vendor & Service Provider Management

• Coordinate project and support activities with external vendors and managed service providers (MSPs)
• Track deliverables, timelines, and installations
• Serve as the on-site contact for technology-related vendor engagements.

Technology Environment:

You will support and administer a variety of technologies, including

• Microsoft 365, Entra ID, and Azure
• NinjaOne and SysAid
• Intune and KnowBe4
• Palo Alto Networks, Cisco/Meraki, and Zscaler
• Veeam and Proofpoint
• Plex Smart Manufacturing Platform (ERP)Requirements
• 3+ years of experience in IT systems administration, infrastructure support, or a related technical role
• Infrastructure experience in a manufacturing organization a huge plus
• Strong troubleshooting experience across end-user devices, networks, and systems
• Experience working directly with business stakeholders to identify and prioritize technology improvements
• Ability to coordinate effectively with vendors and managed service providers
• Experience mentoring, training, or providing direction to team members
• Manufacturing or plant environment experience is preferred
• Experience with Microsoft 365, Entra ID, Azure, networking technologies, endpoint management, and

ITSM/RMM

tools

• ERP support experience, particularly within manufacturing environments, is a plus
• Excellent communication skills with the ability to translate operational needs into technical solutions and recommendations.

Why Join Us?

This is an opportunity to play a key role in a growing manufacturing operation where you can make a direct impact on both daily IT performance and long-term technology improvements. The ideal candidate enjoys balancing hands-on technical work with leadership, collaboration, and continuous improvement initiatives.

Please note: This is a highly hands-on role. Daily IT support and technical troubleshooting are core responsibilities, not occasional tasks.

BenefitsBonusMedical/prescription drug/dental/vision401K up to 6% match80 hours of PTO (could be pro-rated due to start date), 40 hours of PTO can be rolled over to the following year but must be used by May, all PTO is frontloaded Jan 1 of each year11 Paid holidaysTuition reimbursementAll benefits are from hire date