Find & Apply For Network / Systems Administrator Jobs in Hanover Park, Illinois

Administrative Assistant / Service Office Coordinator Standard Industrial & Automotive Equipment Hanover Park, IL Job Details Full-time $23 - $27 an hour 2 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Interpersonal skills Filing Administrative experience QuickBooks Clerical experience

Full Job Description Position Type:

Full-Time, Hourly Reports To:

Office Manager /

Business Owner Location:

Hanover Park, IL Position Overview:

We are a growing, family-owned service company looking for a reliable, highly organized Administrative Assistant to keep our daily operations running smoothly. As the first point of contact for our customers and the main support system for our field technicians, you will wear many hats. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and treats our customers like an extension of our family. Core Responsibilities Phone Inquiries & Customer Care (30%) Serve as the friendly voice of our company, answering incoming phone calls and managing the office email inbox. Screen and route calls to the appropriate team member, answer general customer inquiries, and resolve minor service issues. Follow up with customers post-service to ensure satisfaction and maintain our strong community reputation. Dispatching & Schedule Coordination (30%) Answer emergency and routine service calls, gather accurate job details, and log them directly into our Field Service Management (FSM) software . Coordinate the daily schedules of field technicians, optimizing routes to minimize travel time and maximize efficiency. Provide real-time schedule updates and logistical support to technicians while keeping customers informed of arrival windows. Light Accounts Receivable (20%) Review field service tickets for accuracy and sync them from our FSM software into QuickBooks to process daily customer invoices. Receive, log, and process customer payments (cash, checks, and credit card transactions). Monitor aging reports, send polite payment reminders to overdue residential or commercial accounts, and escalate past-due balances when necessary. Data Entry & Data Management (20%) Perform accurate data entry by inputting customer records, service histories, equipment details, and warranty registrations into company databases. Keep digital and physical filing systems updated, organized, and easily retrievable. Assist in tracking and updating preventative maintenance agreements to ensure recurring customers are scheduled on time.

Qualifications & Skills Experience:

1-3 years of administrative, dispatching, or clerical experience (experience in a trade or service industry—like HVAC, plumbing, or electrical—is a major plus).

Software:

Hands-on proficiency with QuickBooks and Field Service Management (FSM) software is highly preferred. Strong comfort level with basic office tools (Microsoft Office / Google Workspace).

Communication:

Exceptional verbal and written communication skills with a strong "phone personality."

Multitasking:

Ability to handle multi-line phones and data entry simultaneously during peak high-volume seasons.

Localization:

Familiarity with the Hanover Park and surrounding Northwest Suburbs geography to assist with logical dispatch routing. What We Offer (Compensation & Benefits) Competitive hourly wage based on experience. Stable, year-round employment with predictable weekly hours. A supportive, close-knit team culture where your contributions are directly recognized. 50% Company-Paid Health Insurance (enrollment available after 3 months). 100% Company-Paid Vision, Dental, and Life Insurance (enrollment available after 3 months). Paid Holidays (eligible after 3 months). Paid Time Off (PTO) to support a healthy work-life balance.

SIMPLE IRA

Retirement Plan (available after 1 year of continuous employment).

Pay:

$23.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person