Job Title:
Onsite Service Technician Department:
Gearheart IT Reports To:
Information Systems Manager Summary Provide information for service and technical assistance to business and client computer system users as well as internal IT services. Assist customers and employees with all IT related issues such as computer repair, networking, cyber security, phone system support and installation. This work can be completed at the customers' residence, business or remote location. We provide all types of IT support to the customers and to Gearheart employees. Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned. Configuration and troubleshooting of phone systems. Including Phones, Paging, Intercom, voicemail. ETC Configuration and troubleshooting of Firewalls, network switches, routers. Configuration and installation of wireless equipment including controller based, point-point, and standalone wireless. Work with Advanced support and the managed WIFI team to assist with Plume/Airsonic issues. Run networking cables and termination of cabling. Perform computer repair internally and for customers such as virus/malware/spyware removal, hardware/screen replacements. Analyze and resolve issues with existing networks for customers as well as internally. Assist customers in configuring and scheduling automatic backup solution. Advise customers on corrections or upgrade that are needed for security or ease of use. Answer calls and user inquiries regarding computer software and hardware operations to resolve problems. Assist Tech Support Reps with difficult calls regarding users computer software and hardware issues. Assist with the maintenance of helpdesk workstation computers. Provide training to employees as needed. Analyze, research, and quote new client accounts on software or other support needs. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial action taken or installation activities for onsite services and in house technical assistance calls. Read technical manuals, confer with users or conduct computer diagnostics to investigate or resolve problems or to provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service. Other duties as assigned.
- These tasks do not meet the American with Disabilities Act definition of essential job functions and are usually les than 5% of time spent.
However, these tasks still constitute important performance aspects of the job. Qualifications To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Two-year college or university program certificate; or one to three years related experience and/or training; or equivalent combination of education and experience. CompTIA A= and Network+ are preferred. Supervisory Responsibilities This job has no supervisory responsibilities. No subordinate supervisors report to this position. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, stand; walk; reach with hands and arms. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stoop, kneel, crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with occasional loud noise. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical
- Synthesizes complex or diverse information; Designs work flows and procedures; Collects and researches data; uses intuition and experience to complement data. Problem Solving
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Interpersonal Skills
- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to other's ideas and tries new things. Oral Communication
- Speaks clearly and persuasively in positive or negative situations; Participates in meetings; Demonstrates group presentation skills; Listens and gets clarification; Responds well to questions. Written Communication
- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork
- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality Management
- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Diversity
- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment
- free environment; Builds a diverse workforce. Ethics
- Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support
- Follows policies and procedures; Completes administrative tasks correctly and on time; supports organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Strategic Thinking
- Develops strategies to achieve organization goals; Understands organization strengths & weaknesses; Analyzes markets and competition; Adapts strategy to changing conditions. Judgment
- Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions. Quality
- Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity
- Completes work in timely manner; Strives to increase productivity. Works quickly. Safety and Security
- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions Uses equipment and materials properly. Adaptability
- Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Initiative
- Volunteers readily; Undertakes self-development activities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation
- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
KNOWLEDGES
English Language Knowledge of the structure of the English Language Knowledge of the content of the English Language Knowledge of the meanings of words Knowledge of the spelling of words Knowledge of the rules of composition Knowledge of grammar Computers and Electronics Knowledge of circuit boards, processors and chips Knowledge of computer software and applications Knowledge of Windows NT, XP, 98, Vista Knowledge of computer hardware Knowledge of hardware applications and programming Engineering and Technology Knowledge of practical application of engineering science and technology Knowledge of applying principles, techniques and procedures Telecommunications Knowledge of transmission of telecommunication systems Knowledge of broadcasting, switching and control of telecommunication systems Knowledge of operation of telecommunication systems Mathematics Knowledge of statistics Knowledge of statistical applications Knowledge of mathematical applications Customer and Personal Service Knowledge of principles for providing customer services Knowledge of processes for providing personal services Knowledge of customer needs assessments. Knowledge of quality standards for services Knowledge of evaluations for customer satisfaction Administration and Management Knowledge of business and management principles involved in strategic planning. Knowledge of business and management principles involved in resource allocation. Knowledge of business and management principles involved in production methods. Knowledge of human resources modeling Knowledge of leadership technique Knowledge of production methods Knowledge of coordination of people and resources Security Knowledge of relevant equipment, policies, procedures and strategies to promote security Knowledge of local, state, or national security operations Knowledge of regulations to protect people, data, property and institutional security Knowledge of anti-virus and firewall protection Psychology Knowledge of human behavior and performance Knowledge of individual differences in ability, personality and interests Knowledge of learning and motivation Clerical Knowledge of administrative or clerical procedures Knowledge of word processing Knowledge of MS office basic and professional Knowledge of managing files and records Knowledge of designing forms Knowledge of office terminology SKILLS Writing Skill of communicating effectively in writing Skill of communication effectively for the needs of the audience Active Listening Skill to five full attentions to what other people are saying Skill to take time to understand the points being made Skill to ask questions as appropriate Skill to not interrupt at inappropriate times Reading Comprehension Skill to understand written sentences Skill to understand paragraphs in work related documents. Time Management Skill to manage own time Skill to manage time of others Judgment and Decision Making Skill to consider costs and benefits Skill to make to consider potential actions to choose most appropriate one. Speaking Skill to talk to others Skill to convey information effectively Critical Thinking Skill to use logic to identify the strengths or weaknesses of alternative solutions Skill to use reasoning to identify the strengths and weaknesses of conclusions Skill to use logic and reasoning when approaching problems Troubleshooting Skill to determine causes of operating errors Skill to decide what to do about errors Learning Strategies Skill to motivate, develop and direct people as they work Skill in understand the implications of new information for problem solving and decision making Skill to instruct or teach other how to do something Problem Solving Skill to identify complex problems Skill to review related information to develop and evaluate options Skill to implement solutions
ABILITIES
Oral Comprehension and Expression Ability to listen Ability to understand spoken words Ability to understand spoken sentences Ability to understand information Ability to understand ideas in spoken words Ability to communicate information in speaking Ability to communicate ideas in speaking so others will understand Speech Clarity Ability to speak clearly Ability to identify and understand the speech of another person Inductive Reasoning Ability to combine pieces of information to form general rules Ability to form conclusions based on pieces of information Ability to find relationships among events Problem Sensitivity Ability to identify when something is wrong Ability to identify situations that may go wrong Ability to recognize problems Written Comprehension and Expression Ability to communicate information in writing Ability to communicate ideas in writing so others will understand Ability to read Ability to understand information presented in writing Ability to understand ideas presented in writing Deductive Reasoning Ability to apply general rules to specific problems Ability to produce answers that make sense Near Vision Ability to see details at close range (within a few feet of the observer) Information Ordering Ability to arrange things or action in a certain order or pattern according to a rule or set of rules Dexterity Ability to quickly move ones hand Ability to move hand together with arm Ability to grasp with hands Ability to manipulate and assemble objects Ability to make precisely coordinated movements of the fingers
OTHER QUALIFICATIONS
Microsoft Certification Valid Drivers License A+ Certification Network +
Certfication NOTE:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Pay:
$14.00 per hour Expected hours: No less than 40.0 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance
Work Location:
In person
