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Customer Service Specialist at SGS Consulting Customer Service Specialist at SGS Consulting in Mansfield, Massachusetts Posted in 1 day ago.

Type:

full-time

TOP SKILLS

• Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.
• SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
• Strong MS Office use.

DUTIES:

• Take customer order entries and assign work to other team members.
• Uses Salesforce to interpret requests and assign tasks.

INTERVIEW PROCESS

• 1st round: Video conference
• 2nd/final round: Onsite at the factory

ABOUT THE FACILITY

• Instrumentation materials are manufactured at this facility.
• Engineering-focused plant/factory environment.
• Team consists of approximately 20 people.
• Mix of Customer Service Representatives, Planning, and Purchasing professionals.
• Diverse team with varied backgrounds and cultures.
• Collaborative environment where everyone has opportunities to lead and participate in team meetings.

KEY RESPONSIBILITIES

• Interface with internal and external customers. Coordinate activities with Client's functional areas including:
• Manufacturing
• Sales
• Distribution
• Field Service
• Handle customer complaints and inquiries accurately and promptly, including:
• Order status
• Production updates
• Delivery inquiries
• Billing inquiries
• Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
• Coordinate with customers regarding:
• Product selection
• Order placement
• Delivery schedules
• Expediting requests
• Proactively solve customer issues to improve customer satisfaction and relationships.
• Provide product information, including some technical information when necessary.
• Systems and Software
• Utilize and maintain data in:
• SAP
• Quote to Cash
• Intranet
• Buy Automation
• Extranet
• d Drives
• External Account Websites

QUALIFICATIONS

• Position is located at the Client's Plant in Foxboro, Massachusetts.
• Desire for upward mobility and career growth.
• Fast learner willing to travel periodically for training opportunities.
• Excellent verbal and written communication skills.
• Ability to prioritize work, work independently, and meet deadlines.
• Strong relationship-building skills with both internal and external stakeholders.
• Strong mediation, negotiation, and facilitation skills.
• Working knowledge of Microsoft Windows operating systems.

EXPERIENCE WITH

• Microsoft Word
• Microsoft Excel
• Microsoft Access
• SAP experience preferred.