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Technology
Network / Systems Administrator
Westgate, NY
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The Internal IT Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning. The position ensures reliable, secure day-to-day IT operations.
REPORTS TO
Director of Finance
DIRECT REPORTS
None
ESSENTIAL FUNCTIONS
INTERNAL
IT OPERATIONS
Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure. Manage user lifecycle (onboarding/offboarding, permissions, account administration). Deploy and support laptops, desktops, mobile devices, and peripherals. Perform patching, upgrades, refresh cycles, and routine system maintenance. Monitor system performance, security, and backups. Maintain accurate documentation of configurations and procedures. Ensure compliance with internal IT policies and change management processes. 2.
SUPPORT & SERVICE MANAGEMENT
Serve as primary internal IT support resource (Tier 1-3). Manage ticket intake, resolution, documentation, and escalation. Provide professional support to employees at all levels. Identify and reduce recurring technical issues. Provide occasional after-hours support as needed. 3.
SUCCESS MEASURES
Stable and secure internal IT environment Timely issue resolution and high employee satisfaction Reduction in recurring support issues Successful rollout and adoption of new technologies Measurable operational improvements
ADDITIONAL RESPONSIBILITIES
Adhere to departmental policies for reporting and managing requests and change control Maintain daily timesheet and expense report entries and submit them accurately and timely Other duties as required
Requirements:
TECHNICAL SKILLS & EXPERIENCE
Strong working knowledge of: Microsoft Windows Server Microsoft Active Directory (AD, DNS, Group Policy) Microsoft 365 & Exchange Microsoft Intune Windows Desktop OS VPN and remote access solutions Endpoint security platforms Backup and disaster recovery systems Wi-Fi and LAN networking fundamentals HP and Dell hardware environments Understanding of internet architecture and mail flow Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.
SOFT SKILLS & COMPENTENCIES
Strong technical troubleshooting skills Organized and process-oriented Clear communicator Strategic thinker with hands-on execution ability Independent, accountable, and collaborative
EDUCATION & QUALIFICATIONS
Qualifications 3-5+ years of progressive IT experience Strong systems administration background Experience supporting Microsoft 365 and Windows environments Experience implementing or evaluating new technologies preferred Associate or Bachelor's degree in IT-related field preferred
Preferred Certifications:
CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS
Primarily office-based work using standard computer equipment Ability to remain calm and effective during time-sensitive situations Occasional evening or weekend work as needed Valid driver's license and reliable transportation Compensation details: 21-36 Hourly Wage
