Find & Apply For Network / Systems Administrator Jobs in Cypress, Texas

Systems Administrator - MSP (Contract-to-Permanent)Position Summary We are seeking an experienced Systems Administrator to join our Managed Services Provider (MSP) team. We are looking for someone who combines strong technical ability with honesty, integrity, accountability, and a genuine passion for helping customers and coworkers succeed . This position is responsible for supporting and administering Microsoft 365 environments, managing endpoints and identity/security configurations, troubleshooting hardware and operating system issues, supporting virtualization and business applications, and helping improve internal and customer-facing processes through scripting, workflow automation, and AI-assisted technologies. The ideal candidate will have strong hands-on experience with Microsoft 365, Microsoft Intune, Exchange Online, Microsoft Entra ID, Conditional Access, Windows administration, hardware troubleshooting, PowerShell scripting, and MSP support environments . Because this is a customer-facing MSP position, strong interpersonal and communication skills are required . The Systems Administrator will regularly interact with customers, provide updates and recommendations, explain technical issues to technical and non-technical users, and represent the company professionally. We place a high value on individuals who take ownership, communicate openly when problems occur, maintain integrity even in difficult situations, and work collaboratively to help others succeed. Employment Type Contract-to-Permanent This position will begin as a contract role with the opportunity to transition into a permanent full-time position based on performance, technical ability, reliability, communication, customer service, and overall fit with the team. We are looking for someone interested in building a long-term role within the organization rather than treating this as a short-term contract assignment. Key ResponsibilitiesMicrosoft 365 Administration Administer and support Microsoft 365 tenants for multiple clients. Configure and manage Microsoft Entra ID users, groups, roles, authentication methods, and enterprise applications. Design, configure, maintain, and troubleshoot Conditional Access policies . Configure and manage Multi-Factor Authentication (MFA) and identity security policies. Administer Exchange Online , including: User and shared mailboxes Distribution lists and Microsoft 365 Groups Mail flow and transport rules Email security and anti-spam policies Mailbox permissions and delegation SMTP and application email configurations Message tracing and mail delivery troubleshooting Assist with Microsoft 365 tenant migrations and configuration projects. Manage Microsoft 365 licensing and service assignments. Microsoft Intune / Endpoint Management Design, configure, and maintain Microsoft Intune environments. Configure Windows device enrollment and provisioning.

Implement and maintain:

Configuration profiles Compliance policies Endpoint security policies BitLocker encryption Windows Update policies Application deployment Device restrictions Windows Autopilot Troubleshoot Intune enrollment, policy deployment, application deployment, and compliance issues. Configure device-based and user-based access controls in conjunction with Entra ID Conditional Access. Hardware Support & Systems Troubleshooting Provide advanced troubleshooting for Windows 10/11 and Windows Server environments . Diagnose and resolve hardware, operating system, driver, application, authentication, and connectivity issues. Troubleshoot and replace components such as: Hard drives and SSDs Memory Power supplies Batteries Network adapters Displays and docking stations Printers and peripheral devices Perform workstation deployments, upgrades, migrations, hardware replacements, and data transfers. Support Active Directory, Group Policy, DNS, DHCP, file services, and NTFS permissions. Troubleshoot laptops, desktops, servers, printers, network devices, and related equipment. Determine whether problems are related to hardware, operating systems, applications, networking, identity, or configuration. Virtualization Manage and support virtualization environments using Proxmox VE, VMware, Hyper-V, or similar platforms . Create, configure, maintain, back up, migrate, and troubleshoot virtual machines. Monitor virtualization hosts and virtual machine resources to optimize performance, availability, and resource utilization. Assist with virtualization networking, storage, backups, recovery, and infrastructure maintenance. Enterprise Applications & Databases Support the implementation, administration, troubleshooting, maintenance, and upgrades of enterprise applications. Experience supporting Pegasystems or similar enterprise business applications is a plus. Support and troubleshoot relational database platforms including: MySQL PostgreSQL Microsoft SQL Server Assist with database connectivity, permissions, application integration, upgrades, backups, and performance troubleshooting as needed. Network Security & Cybersecurity Help ensure the security and reliability of customer environments by configuring and supporting firewalls, VPNs, endpoint security, identity controls, and related cybersecurity technologies .

Implement security best practices for:

Access control Authentication Encryption Patching Endpoint protection Least-privilege administration Troubleshoot firewall rules, VPN connectivity, network access, and security-related configuration issues. Assist with security hardening, vulnerability remediation, and implementation of cybersecurity controls. Support security and compliance initiatives involving:

CMMC NIST 800-171 HIPAA

Microsoft 365 Entra ID Conditional Access Intune Microsoft Defender Endpoint security platforms Automation & Scripting Develop automation scripts using Bash, PowerShell, or other scripting languages to streamline routine tasks, reduce manual effort, improve consistency, and increase operational efficiency. Automate repetitive administrative, deployment, reporting, monitoring, and troubleshooting tasks. Utilize Microsoft Graph, Microsoft 365 PowerShell modules, REST APIs, webhooks, and JSON where appropriate. Python experience is a plus. Identify opportunities to improve support and administrative processes through scripting and automation. AI, Workflow Automation & Integrations Experience using AI tools and automation technologies to streamline business and IT processes is a plus. Experience with n8n for building automated workflows, integrations, scheduled jobs, notifications, data processing, and multi-step business processes. Experience developing or implementing AI-assisted workflows that reduce repetitive work and improve operational efficiency. Familiarity with AI agents, Large Language Models (LLMs), APIs, and workflow automation platforms . Ability to combine n8n, PowerShell, Bash, Python, Microsoft Graph, webhooks, REST APIs, and AI services to automate administrative and business processes. Experience developing AI-assisted or automated workflows for: IT support and ticket processing User onboarding and offboarding Microsoft 365 administration Reporting and data analysis Monitoring and alert handling Documentation and knowledge management Security and compliance processes Repetitive administrative tasks Ability to identify processes that can be safely automated while maintaining appropriate security, privacy, logging, and human oversight. Business Systems & Workflow Platforms Experience with Monday.com for project management, workflow tracking, ticketing, operational processes, and team collaboration is a plus. Experience configuring Monday.com boards, columns, automations, dashboards, forms, and cross-board workflows. Ability to design and improve business processes using Monday.com and similar workflow platforms. Experience integrating Monday.com with other systems using APIs, webhooks, n8n, automation platforms, or custom scripting is a plus. Familiarity with using Monday.com for customer onboarding, project tracking, support workflows, reporting, and internal process management. MSP Tools & Endpoint Security Work with RMM, remote support, endpoint security, monitoring, ticketing, and management platforms. Experience with NinjaOne / NinjaRMM is a plus. Experience with Bitdefender GravityZone or Bitdefender endpoint security products is a plus. Monitor endpoint health, patching, alerts, security status, and system performance. Use scripting and automation within RMM platforms to improve efficiency and consistency. Client Support & Communication Manage technical issues across multiple customer environments. Work within a ticketing system to document troubleshooting, communications, and resolutions. Prioritize incidents based on severity and business impact.

Communicate clearly with customers regarding:

Current issue status Troubleshooting performed Expected next steps Risks or concerns Recommendations Project progress Explain technical issues in a way that non-technical users can understand. Maintain professionalism when working with frustrated users or during high-pressure technical situations. Escalate issues appropriately when necessary. Maintain accurate client documentation, configurations, diagrams, and procedures. Participate in new-client onboarding and technology assessments. Identify recurring problems and recommend long-term solutions rather than relying solely on temporary fixes. Required Qualifications1. Honesty and Integrity Demonstrates honesty, integrity, and accountability, especially when situations are difficult or mistakes occur. Communicates problems openly rather than hiding or minimizing them. Takes ownership of issues and follows them through resolution. Can be trusted with sensitive customer information, administrative credentials, security systems, and confidential business data. 2. Service-Oriented Mindset Passionate about serving others and helping customers, coworkers, and organizations succeed. Approaches technical support with patience, professionalism, and a genuine desire to solve problems. Understands that success in an MSP environment includes both technical resolution and providing a positive customer experience. 3. Strong Interpersonal Skills Must have excellent interpersonal skills and be comfortable working directly with customers. Able to establish trust and maintain professional relationships with customer leadership, employees, vendors, and technical teams. Maintains professionalism and composure during difficult conversations or technical incidents. Comfortable communicating recommendations, findings, project updates, and technical concerns directly to customers. 4. Excellent Communication Skills Strong verbal and written communication skills are required. Able to clearly explain technical issues to both technical and non-technical audiences. Communicates expectations, risks, delays, and challenges clearly and promptly. Provides accurate and professional documentation of troubleshooting steps, work performed, recommendations, and resolutions. 5. Microsoft 365 Administration Strong hands-on Microsoft 365 administration experience. Strong experience administering Microsoft Entra ID . Experience designing and troubleshooting Conditional Access policies . Strong Microsoft Intune administration experience. Strong Exchange Online administration and troubleshooting experience. Experience with MFA, security policies, identity management, and Microsoft 365 licensing. 6. Hardware Support & Systems Administration 5+ years of hands-on hardware support and troubleshooting experience required. Strong experience diagnosing and resolving desktop, laptop, workstation, and server hardware issues. Strong Windows 10/11 operating system troubleshooting skills. Experience administering and troubleshooting Windows Server environments. Experience performing workstation deployments, hardware replacements, upgrades, migrations, and data transfers.

Working knowledge of:

Active Directory/Entra Group Policy

DNS DHCP TCP/IP

networking VPN technologies File sharing NTFS permissions Basic network troubleshooting Ability to systematically troubleshoot complex technical problems and independently research unfamiliar issues. 7. Automation & Scripting Strong PowerShell scripting skills. Experience with Bash scripting . Ability to use scripting and automation to improve reliability, consistency, and efficiency. Experience with Microsoft Graph, REST APIs, webhooks, or JSON is beneficial. Python experience is a plus. 8. Organization and Accountability Able to manage multiple customers, tickets, projects, and priorities simultaneously. Takes responsibility for assigned issues and follows through to completion. Maintains accurate ticket notes and customer documentation. Recognizes when an issue requires escalation and communicates appropriately. Able to work independently while also collaborating effectively with a technical team. Preferred Qualifications Previous MSP or IT consulting experience. Experience with NinjaOne / NinjaRMM . Experience with Bitdefender GravityZone . Experience with Proxmox VE, VMware, Hyper-V , or similar virtualization platforms. Experience creating, maintaining, backing up, migrating, and troubleshooting virtual machines. Experience with Monday.com administration, workflow design, automations, and integrations . Experience with n8n workflow automation, API integrations, webhooks, and custom automation workflows . Experience implementing AI-assisted business or IT process automation . Experience with AI agents, LLM integrations, and automated support workflows. Microsoft Defender experience. Windows Autopilot experience. Microsoft 365 tenant migration experience. Microsoft Azure administration experience. Microsoft Graph API experience. Python scripting experience. Experience with MySQL, PostgreSQL, or Microsoft SQL Server. Experience supporting Pegasystems or other enterprise applications. Experience with RMM, PSA, EDR, ticketing, and remote support platforms. CMMC and

NIST 800-171

experience. HIPAA compliance experience. Microsoft GCC High or other Government Cloud experience. Experience supporting healthcare, defense, government, or other regulated organizations. Experience with firewalls, switches, wireless networks, VPNs, and general network troubleshooting. Desired Characteristics The successful candidate should be: Honest and dependable. Accountable for their work. Passionate about helping others succeed. A strong technical troubleshooter and problem solver. Comfortable working independently. Willing to admit when they do not know something and capable of researching the answer. Security-minded when designing or modifying systems. Comfortable handling both support escalations and infrastructure projects. Organized and capable of working across multiple customer environments. Able to communicate technical information clearly and professionally. Patient with users of varying technical skill levels. Interested in scripting, automation, AI, and continuous process improvement. Able to receive constructive feedback and continue developing professionally. Experience 5+ years of hands-on hardware support and troubleshooting experience required. 3-5+ years of professional systems administration, Microsoft 365 administration, or MSP experience preferred. Demonstrated hands-on experience with Microsoft 365, Intune, Entra ID, Exchange Online, Windows administration, and customer-facing technical support. Equivalent practical experience and demonstrated technical ability may be considered for certain qualifications.

Pay:

From $70,991.87 per year

Benefits:

Employee discount Paid time off Referral program

Work Location:

Hybrid remote in Cypress, TX 77429