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Managed Services Engineer II, Data Services Segra - 2.8 Kansas City, MO Job Details Full-time 13 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Life insurance Pet insurance Qualifications Telecommunications network troubleshooting Engineering development testing Requirements design Configuration management Technical solutions implementation Requirements analysis Customer support ticket management Software documentation Software testing Telecommunications data network configuration Ticketing system technical support Full Job Description Segra is searching for a qualified and experienced Managed Services Engineer II, Data Services to join us in a full-time capacity.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in one of our Segra offices, with flexibility to work remotely two (2) days each week.

Role Overview:

The Managed Services Engineer II, Data Services applies systems analysis techniques, network design methodology, and engineering judgment to architect, configure, deploy, and maintain Segra's managed data-services platform. The role analyzes customer requirements and translates them into technical specifications for layer 2/layer 3 solutions, develops and tests automation scripts for device provisioning and configuration management, and designs IP addressing schemes across complex multi-site environments. Daily responsibilities require the independent exercise of discretion in evaluating network topologies, diagnosing service-affecting conditions, and recommending design modifications. Work is performed in collaboration with internal engineering teams and external customers across enterprise, government, and carrier segments. This position operates on a first-shift schedule with a rotating on-call obligation. Qualifications Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a closely related field; or equivalent combination of education and progressive technical experience. CCNA or comparable industry certification preferred.

Experience:

Minimum 5 years of progressive experience in systems analysis, network design, or software/script development within telecommunications or information technology environments. Demonstrated application of systems analysis techniques to data managed-services design and deployment. Experience designing, developing, testing, and documenting configuration specifications for data managed-services solutions. Experience analyzing customer requirements and translating them into technical specifications in collaboration with customers and vendors. Systematic diagnosis and resolution of complex technical issues, with thorough documentation in ticketing and configuration-management platforms.

Key Competencies:

Understanding layer 2, layer 3 circuit operation including VPLS, VPRN, and DIA/IES services with Border Gateway Protocol. Provision and troubleshoot data equipment related to managed services deployment to include Meraki MX and MS devices, Arista Velocloud, Fortinet, Adtran routers and switches. Systems analysis and solution design, applying advanced product knowledge to develop technically sound configurations.

Analytical troubleshooting methodology:

ability to isolate root cause through systematic evaluation of configurations, logs, and protocol behavior. Strong interpersonal communication skills necessary.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years. At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include: Medical, dental, vision insurance Life insurance 401(k) match Flexible Spending/Health Savings Accounts Tuition and gym reimbursements Vacation/PTO, paid holidays, floating holidays Volunteer days, parental leave Legal, accidental, hospital indemnity, identify theft, pet insurance Our Commitment to

Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range:

$64,050.00 - $80,115.00 Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.