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Now viewing: Network Support Technician
OT
Opening Technologies, Inc.
Network Support Technician
Job Description
Company info Opening Technologies is a fast-moving construction company. Our job sites and offices depend on strong networks, working devices, and reliable connections to stay on schedule. We need a hands-on tech who's comfortable both on-site and behind a ticket queue. When a network drops or a laptop won't connect, you're the person who gets it fixed. Job summary This role splits between two things: physical network support at our branches and helpdesk ticket support for our team. On-site, you'll install, maintain, and troubleshoot the hardware that keeps our networks running: switches, routers, access points, cabling, and connected devices. On the helpdesk, you'll manage incoming IT tickets, solve everyday tech issues, and keep our team moving. You'll travel between our Bay Area branches regularly, so this role fits someone who likes variety and doesn't mind being on the road and on their feet. Job duties & responsibilities Physical network support Install, configure, and maintain network hardware (switches, routers, access points, cabling) across our Bay Area branches Troubleshoot connectivity issues on-site, from a single dropped connection to a branch-wide outage Run and label network cabling to code Keep network equipment organized, documented, and up to date Travel between branches as needed to support on-site issues Helpdesk & ticketing Own the IT ticket queue: log, prioritize, and resolve tickets in a timely way Troubleshoot day-to-day tech issues for employees (logins, email, devices, connectivity) Document fixes clearly so issues don't repeat Escalate complex issues to the right person when needed Devices & systems Set up and configure computers, phones, and tablets for new and current employees Keep devices updated, secure, and running properly Support the systems we use across the company and help employees use them correctly Communication & ownership Communicate clearly with employees at every technical skill level Stay calm and professional when something breaks under pressure Take ownership of issues until they're fully resolved Job qualifications Associate's or Bachelor's degree in Information Technology, Network Administration, Computer Science, or a related field Comfortable working with physical network hardware (cabling, switches, routers, access points) Experience with helpdesk ticketing systems, or a fast learner who can pick one up quickly Reliable transportation and willingness to travel between Bay Area branches Strong communicator who can explain technical issues in plain language Problem-solver who stays with an issue until it's resolved