Find & Apply For Network / Systems Support Specialist Jobs in East Peoria, Illinois

Launch Your Tech Career as a Tier 1 Support Representative at i3 Broadband! Are you passionate about technology and providing exceptional customer service? i3 Broadband is looking for a Tier 1 Support Representative to join our dynamic team. Help keep our customers connected by answering questions, troubleshooting issues, and delivering expert support for i3 Broadband's products and services.

What You'll Do:

Provide top-notch technical support to residential and business customers. Troubleshoot and resolve customer inquiries with accuracy and efficiency. Navigate multiple systems to document, resolve, and track customer issues. Collaborate with team members to ensure seamless support across all service areas.

What You'll Bring:

Tech Enthusiasm:

Inquisitive, analytical, and passionate about consumer electronics and technology.

Customer Focus:

A delight in providing outstanding service with a friendly, professional demeanor. Attention to

Detail:

Organized and able to handle multiple tasks while maintaining high-quality results.

Communication Skills:

Exceptional verbal and written communication abilities.

Adaptability:

Willing to work nights, weekends, and holidays (with holiday pay).

Team Spirit:

A desire to learn, accept feedback, and grow with the i3 team.

Basic Requirements:

High school diploma or GED, and a clean driving record. Why You'll Love i3

Broadband:

Competitive Benefits:

Health, dental, and vision insurance starting the next month.

Financial Security:

401K with company match, paid life insurance, and disability coverage.

Work-Life Balance:

Paid training, time off, 7 holidays, and an Employee Assistance Program.

Perks:

Free fiber internet if within the service area. Room to

Grow:

Gain valuable experience and learn in a supportive, fast-paced environment.

Physical Requirements:

Ability to work at a desk and on a computer for extended periods. Comfortable using standard office equipment and communicating effectively.

Equal Opportunity Workplace:

i3 Broadband values diversity and inclusivity. Employment decisions are based on qualifications, merit, and business needs—always. Ready to Dive into Tech Support? Join us and turn your passion for technology into a fulfilling career. and be a part of the team that keeps our customers connected!

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

In person