Find & Apply For Network / Systems Support Specialist Jobs in Medway, Massachusetts

Job Summary CommCan is a vertically integrated Cannabis Company. We have a cultivation facility in Medway and three dispensaries in Millis, Rehoboth, and Mansfield. We are currently looking for an IT associate to support our four locations. We are seeking a dynamic and proactive IT Associate to join our technology team! In this role, you will be the backbone of our IT support operations, ensuring seamless functionality across hardware, software, and network systems. Your enthusiasm for troubleshooting and customer service will drive efficient solutions, empowering our organization to operate at its highest potential. The successful candidate will be motivated, customer-focused, and a reliable team player. The ideal candidate will have outstanding interpersonal skills, be flexible, able to multi-task, and have a minimum of two years of experience in technology. CommCan offers a generous benefits package and employee discount.

Job Position:

The IT Associate will report to the Director of Technology and will assist in the management of our IT infrastructure, providing support and maintenance of our network and wireless infrastructure; POS systems; security systems, including cameras and alarm systems. Because it is a small team, flexibility, multi-tasking skills, and strong teamwork ethic is expected. The ideal candidate will possess strong analytical and problem-solving skills necessary to troubleshoot and diagnose issues. The IT Associate will also be required to drive to our various locations to troubleshoot and repair all hardware.

ROLES & RESPONSIBILITIES

• Provide support during upgrades, including but not limited to documentation, implementation, testing, administration, and ensuring components meet business needs and work together seamlessly.
• Resolving errors on various systems in a timely fashion.
• Monitoring hardware, software, and system performance metrics.
• Upgrading hardware and systems.
• Responsible for ensuring system security.
• Support with maintenance of automated equipment
• Evaluates products for compatibility, expandability, and ease of use and support.

REQUIREMENTS

• Must be 21+ years old.
• Minimum of 2 year of IT experience.
• Pass a comprehensive background check which is required.
• Maintain equipment in an orderly manner.
• Must possess superior analytical and problem-solving skills.
• Professional and amicable demeanor.
• Strong attention to detail and excellent organizational skills.
• Punctual and reliable with attendance.
• Available to be on call nights and weekends when needed.
• Professional and able to take direction.
• Dependable and hardworking attitude.
• Ability to communicate clearly and effectively.
• Ability to work well collaboratively as well as individually.

CommCan Inc. does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.

Pay:

From $50,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person