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Now viewing: IT Associate
BH
Beam Health
IT Associate
Job Description
Overview We are seeking a hands-on IT Associate to support ophthalmology and specialty medical practices. This role involves on-site technical support, network troubleshooting, workstation and server management, VoIP systems, and medical device connectivity. This is not a ticket-only help desk role. You will be physically present in clinics, solving real-time infrastructure issues in environments where downtime directly impacts patient care. Key Responsibilities Infrastructure & Servers Support Windows Server environments (Active Directory, DNS, file shares) Maintain and troubleshoot domain-joined workstations Manage shared drives and permissions Monitor backups and ensure data integrity Assist with cloud migration projects (Azure, hybrid setups) Networking Troubleshoot switches, Ethernet drops, and port issues Diagnose connectivity failures (SMB, TCP/IP, VLANs) Support firewall and gateway configurations (e.g., SonicWall, UniFi) Identify and resolve room-specific network failures Workstations & End-User Support Diagnose boot failures and hardware issues (Dell OptiPlex and similar) Resolve domain login and authentication issues Configure MFA / Microsoft 365 accounts Install and configure printers, scanners, and peripherals VoIP & Communications Configure and troubleshoot VoIP systems (OnSIP, Vonage) Manage extensions, call groups, and routing Ensure cross-location call handling works properly Medical Equipment Integration Connect ophthalmology devices (Zeiss, Topcon, Humphrey, etc.) to networks Troubleshoot SMB/network path issues between devices and servers Coordinate with equipment vendors when needed Support file-based data transfers into EMR systems On-Site Support in Clinical Settings Work in active patient environments with minimal disruption Prioritize stability and uptime during business hours Communicate clearly with clinical and administrative staff Required Qualifications 2+ years hands-on IT support experience (on-site preferred) Strong Windows Server and Active Directory knowledge Experience troubleshooting SMB/network share issues Solid understanding of TCP/IP, switches, and basic firewall concepts Experience supporting VoIP systems Ability to diagnose hardware vs. software issues independently Strong problem-solving and calm under pressure