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Analyst, Associate Technology Support
Job Description
Description Level 1 support during peak periods Level 2 support - defined as: anything needing in person & remote support Analyze software/hardware performance issues Create, properly document, categorize, and close interactions Appropriately escalate interactions as needed Partner with other business groups in VS&Co. to resolve multi-layer problems On call support: after hours and weekends as per rotation schedule Meet or exceed 95% on Service Level Agreement (SLA) Stay knowledgeable and keep current in the incident space Possess general technology knowledge in the following areas: Windows 11 Mac OS 26 Microsoft Office 365 Printer Audio/Visual VMWare View VPN ServiceNow Associate Desktop Hardware knowledge (ex. hard drive, RAM, CPU) Level 2 support: in person & remote support Deploy hardware Install customized software Project related tasks within building Awareness and escalation of compliance and security related issues Continue to remain educated through knowledgebase Ability to work and build relationships at individual contributor to VP level Influence entry level specialists Business partnership/conduit with brands Observations based on daily tasks Core projects with lower complexity Execute with direction Make decisions to obtain SLA Click here for benefit details related to this position.