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UX Content Design Analyst Publix Super Markets, Inc. - 3.9 Lakeland, FL Job Details Full-time $6,390 - $9,590 a month 9 hours ago Benefits Work from home Qualifications Usability testing Roadmap creation (System development task) Conducting user feedback sessions Gap analysis Mid-level Customer insights research Trend analysis Research project design Persona definition Interview research User personas User journey mapping Data-driven problem-solving Research data analysis User research for product design Usability feedback collection Research findings presentation Full Job Description Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It's satisfying to work for - and be an owner in - a Fortune 100 company that is widely recognized as a leader in the supermarket industry. The Corporate Communications department at Publix spearheads internal communications and press releases, publishes monthly newsletters and annual benefits notices, handles department-specific communications, and manages digital content for Publix's internally facing platforms. Within the department, the User Experience (UX) Content Design Analyst leads the overall UX research strategy, gathers data-driven insights and defines key opportunities that influence our UX roadmaps and inform both content and design. Ideal candidates have strong attention to detail and strategic thinking skills, with the ability to persuade and achieve buy-in from others. In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. Many of Publix's corporate offices offer work from home up to one day a week. Each business area implements their policy differently and should be discussed during interviews. What you'll do conduct qualitative and quantitative user research (usability testing, interviews, surveys, contextual inquiries) to identify user behaviors, needs and preferences analyze and interpret data to identify user trends and gaps between business expectations and UX to develop design decisions, project roadmaps, journey maps, and presentations create user personas and visualizations that reflect the diverse needs and behaviors of a product's user base and ensure different perspectives are considered in the design process present UX insights and provide research to guide future roadmaps, project planning, decisions, and strategy execution