Business Analyst - SAP

We are looking for a Business Analyst - SAP to support business process improvement and operational alignment in Tucson, Arizona. This role works closely with stakeholders to evaluate current workflows, clarify business needs, and translate findings into practical solutions. The ideal candidate brings strong analytical thinking, experience working in customer service environments, and the ability to contribute effectively within Agile Scrum teams.

ROLE ACCOUNTABILITIES

Process Optimization:

Championing a "Process-First" and "Fit-to-Standard" approach to minimize costly system customizations.

Gap Analysis:

Identifying where business needs diverge from standard SAP capabilities and recommending functional solutions.

Stakeholder Liaison:

Acting as the primary translator between department heads (Finance, Supply Chain, etc.) and the technical implementation partners.

Project Stewardship:

Managing workstream deliverables, identifying risks/bottlenecks, and ensuring milestones are hit.

Quality Assurance:

Leading the User Acceptance Testing (UAT) process, including script development and system readiness validation.