Business Consultant for Jets Pizza

Business Consultant for Jet's Pizza Jet's America Inc - 3.7 Sterling Heights, MI Job Details Full-time 1 hour ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Hospitality Quality assurance within food and beverage industry Operations management ServSafe Food hygiene Bachelor's degree Profit & Loss statement Food preparation Productivity software POS systems Profit and loss analysis Food service management Full Job Description

POSITION OVERVIEW

The Business Consultant is a senior field-based leader responsible for driving operational excellence, financial performance, and franchisee engagement across an assigned multi-state territory. This role operates as a strategic advisor and performance coach — partnering with franchisees and their leadership teams to grow sales, improve unit-level economics, strengthen the guest experience, and ensure brand standards are consistently met. The Business Consultant bridges corporate strategy and in-store execution, layering financial and business advisory work on top of operational coaching, and serves as a senior field resource within the Field Operations team.

RESPONSIBILITIES

Strategic Advisory and Franchise Development • Serves as the primary strategic advisor for an assigned portfolio of franchisees, building multi-year operational and improvement plans aligned with Jet's strategic vision Conducts structured business reviews and operational assessments to evaluate performance against brand standards and unit-level financial benchmarks Leads goal-setting and action planning sessions focused on profitability, throughput, staffing, sales growth, and guest satisfaction Operational Excellence & Brand Standards Drives consistent execution of brand systems, standards, and operating procedures across the assigned territory Partners with franchisees and their management teams to elevate food quality, speed of service, cleanliness, and the overall guest experience while meeting Jet's principles and standards Oversees and executes inspections while evaluating outcomes and root cause resolution; ensures action plans are completed and improvement is sustained Ensures food and health safety practices are followed through restaurant visits and coaching; maintains current ServSafe® knowledge and reinforces standards in the field Investigates concerns or violations and partners with the Operations on resolution and documentation Financial & P&L Coaching Analyzes franchisee P&L statements to identify cost control and revenue growth opportunities Coaches franchisees and managers on key financial levers, including food cost, labor, delivery efficiency, sales mix, and other controllables Tracks progress against financial and operational targets and holds operators accountable to results Franchisee Relationship Management Builds long-term, trusted partnerships with franchisees grounded in transparency, mutual accountability, and shared success Balances coaching and accountability to drive performance without compromising relationships Leads difficult conversations and gains buy-in from independently owned operators on brand initiatives, promotional rollouts, and operational changes Communicates corporate policies, procedures, and guest service expectations clearly and consistently Supports new franchisees with grand opening, training, and beyond Team Collaboration & Field Leadership Partners cross-functionally with Development, Training, and Marketing teams on growth initiatives, new store openings, and brand programs. Attends corporate meetings on new products, programs, and procedures and supports rollout in market through clear communication and coaching Manages own schedule, travel, and territory priorities effectively; completes all assigned work on time Other duties as assigned Required Skills & Experience 3-5 years of multi-unit or multi-market experience in QSR, restaurant, or franchise operations Demonstrated ability to read, analyze, and coach against P&L statements and unit-level economics Current ServSafe® certification (or ability to obtain prior to start) and ability to maintain Strong working knowledge of restaurant operations including food preparation, delivery and carryout flow, throughput, labor controls, and quality assurance Excellent interpersonal and communication skills, both verbal and written, with the ability to present complex information clearly to franchise owners and managers Proven ability to lead difficult conversations, influence independently owned operators, and balance coaching with accountability Strong sense of initiative and the ability to work unsupervised, remain organized, and drive results across a wide territory Proficient in Microsoft Office, POS systems, and standard data and reporting tools Must maintain an acceptable driving record Non-Required Additional Skills & Experience Bachelor's degree in business, hospitality, or a related field preferred Prior experience as a Business Coach, field operations leader, or equivalent franchise support role strongly preferred Experience supporting new store openings, remodels, and ownership transitions Experience facilitating training, workshops, or business reviews for franchisees or multi-unit operators Physical Demands Ability to stand for long periods of time. Ability to sit for long periods due to travel. Ability to lift 50 lbs. Travel 50-70% travel within assigned territory, with periodic visits to Jet's America HQ or other markets outside of the assigned territory Performance Measurement Territory operational and financial performance against plan Franchisee engagement, retention, and progress on action plans Accuracy and integrity of business reviews, financial coaching, and field assessments Timely completion of assigned tasks and annual goals Ability to continually develop skills and adapt to new technologies and techniques 30 day, 60 day, and yearly reviews Attendance record. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person