Business Development Center Representative

The Covert family has been in the automotive industry since 1909, and we are proud to continue this legacy! As one of the last family owned dealerships in central Texas we strive to provide the highest level of customer service and we have devoted ourselves to helping and serving our customers to the best of our ability. Today, operating under its fifth generation of family members, Covert continues its position as Austin's leading automotive sales brand. We take pride in our customers and helping them with repairing their vehicles. As a BDC Rep, you will be working with our customers via phone, email, or text and building rapport with customers. The job also includes working within the CRM, addressing customer inquiries, maintaining positive relationships with our customers, and keeping them informed of upcoming appointments. Setting expectations for service visits. We are looking to hire individuals who are committed to our core values, and who are customer service driven. The responsibilities and qualifications are described below. We will provide on the job training and familiarize you with the departments and the necessary tools to perform the essential functions to be successful.

Responsibilities:

Receive inbound service calls Contact customers via phone, email, text Streamline service opportunity leads through networking, cold calling, and referrals Work with service department to manage service traffic Connect customers with service advisors, and management Properly inform and advise customers on what to expect with their service appointments

Qualifications:

Auto dealership Internet or Business Development Center (BDC) experience is preferred Reynolds & Reynolds experience preferred Maintaining a positive, can-do attitude Internet and web based applications experience High School Diploma or equivalent Communication and customer service skills Ability to multitask and manage various projects

We Offer:

Competitive pay, Flexible schedule and hours, Provided lunch on Saturday, Excellent benefits package including: health insurance, 401(k) Retirement plan, paid holidays, paid vacations after (1) year of service.

Schedule:

8 hour shift Monday through Friday Alternating Saturdays 40 hours per week Opportunities for overtime

Starting Salary:

$17 to $19.00 hour per hour depending on experience

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Austin, TX 78759 (Required)

Work Location:

In person