Service Now PM with SAP

Job Summary For this role, we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.

Responsibilities / Experience

Managed end-to-end delivery of multiple AI and enterprise software programs (Workday, FST, Phoenix AI) under the University PMO framework coordinating 6+ cross-functional teams across engineering, QA, and business units. Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects. Established Jira and Confluence KPI tracking for bug closure, velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases. Introduced structured change management and risk control processes using risk logs and technical debt registers, reducing scope creep by 20% and accelerating ticket closure by 15%. Used Agile/hybrid best practices daily standups, biweekly sprint retrospectives, and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

10-12 years of strong hands-on project management experience with 4+ years managing SAP projects.

Program Leadership:

Agile, Waterfall, Scrum Delivery, Roadmapping, Stakeholder Reporting, KPI/OKR Tracking, Change Management, Risk Mitigation, Cross-Functional Coordination Tools:

Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, Tableau Behavioral Skills :

Excellent Communication skills and collaboration skills Ability to propose and implement improvements in the system Ability to work with cross-functional stakeholders Evaluation Category Key Skills/Tools Program Portfolio & Delivery Management Experience leading multiple enterprise initiatives (AI, Workday, platform modernization) Jira Portfolio, MS Project, Smartsheet, Asana, Tableau Program & Delivery Management MS Project, Smartsheet, Asana SAP & ServiceNow Functional Understanding SAP lifecycle knowledge, ServiceNow ITSM workflows, enterprise integrations Agile / Hybrid Delivery Leadership Jira, Confluence DevOps & Release Coordination Engineering collaboration, CI/CD awareness, release planning and validation Stakeholder Communication & Executive Reporting Tableau, Jira Dashboards, Risk logs, Confluence