INTERNAL APPLICANTS ONLY

Job Posting:

JR102131

Change Management and Communications Lead (Contingent II)

INTERNAL APPLICANTS ONLY

(Open)

Department:

Information Technology, JMPosition Type:

Non-Regular Fixed Term (Fixed Term)

Open Date:

08-21-2026

Close Date:

08-31-2026$90,000 - $100,000

Job Description:

The Change and Communications Lead is a strategic position within the Department of Information Technology (DoIT) and is responsible for developing and managing the change management and communication plans that advance awareness, adoption, and sustained utilization of the University's technology services. Reporting to the Chief Information Officer, the Change Management and Communications Lead translates functional, technical, and project-related information into clear, audience-specific messaging and directs technology services awareness campaigns, technology adoption planning, and product and service lifecycle planning assistance, including change management for Workday, PeopleSoft, and other enterprise applications.

The incumbent is responsible for managing the communications plan through development, approval, and delivery; evaluating the effectiveness of communication and change efforts; and coordinating with communication liaisons and stakeholders across the University to ensure timely, consistent, and culturally aligned messaging in support of the institution's technology goals and mission.

DUTIES & RESPONSIBILITIES

Key Areas of Responsibility:

Change Management Planning:

Develop, implement, and manage enterprise change management plans that support the adoption of technology services, including Workday, PeopleSoft, and other enterprise applications. Assess organizational readiness, manage stakeholder impacts, mitigate resistance, and sustain adoption across the University community.

Communications Planning and Delivery:

Manage the communications plan through development, approval, and delivery. Translate functional, technical, and project-related information into clear, audience-specific messaging, and monitor and evaluate its effectiveness to inform continuous refinement.

Technology Services Awareness Campaigns:

Plan and direct awareness campaigns and user education initiatives that amplify DoIT messaging and enhance understanding of technology services throughout the University.

Technology Adoption Planning:

Develop and technology adoption plans that promote the effective and sustained use of technology services, in alignment with project milestones, training, and support resources.

Product and Service Lifecycle Planning Assistance:

Coordinate communications and change management activities across the product and service lifecycle, ensuring stakeholders remain informed and prepared at each stage.

Stakeholder Coordination:

Collaborate with communication liaisons and units across the University to develop templates and content, ensuring that information is disseminated in a timely manner and remains culturally aligned to intended recipients.

Content and Digital Management:

Oversee messaging frameworks, digital content, and content governance for major technology initiatives, in collaboration with University Relations and Marketing (URM).

Measurement and Continuous Improvement:

Establish and monitor metrics to evaluate the effectiveness of change and communication efforts, report outcomes to the Chief Information Officer, and foster a culture of continuous improvement. Not Currently Available

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Strong writing, storytelling, and strategic communication skills, with the demonstrated ability to produce clear, audience-specific content for complex initiatives.
Demonstrated skill in translating technical or process-intensive information into accessible communications for broad stakeholder groups.
Experience in communication planning, messaging frameworks, and digital content management for technology or transformation initiatives.
Proficiency in editing and proofreading, with effective oral and written communication skills.
Ability to prioritize assignments, manage multiple responsibilities concurrently, and maintain a strong commitment to customer service.
Ability to establish effective, collaborative working relationships across diverse groups, exercise discretion with sensitive information, and adapt to evolving institutional priorities.
Proficiency with Microsoft Office and related productivity and content management tools.

MINIMUM TRAINING & EXPERIENCE

\nBachelor's degree from an accredited college or university; master's degree preferred.\n
\nAdditional relevant experience may substitute for education on a year-for-year basis, up to four (4) years.

PREFERRED QUALIFICATIONS

\nKnowledge of organizational change management principles and methodologies (e.g., Prosci/ADKAR, Kotter, or equivalent).\n
\nPrior experience within a higher education environment (institutional, consulting, or system implementation) is strongly preferred.\n
\nDemonstrated experience leading change management and communications for enterprise technology implementations such as Workday or PeopleSoft.\n
\nChange management certification (e.

g., Prosci) is desirable.\n

WORKING CONDITIONS

\nNormal office environment; sedentary work involving the occasional lifting of up to 10 pounds and travel around campus to attend meetings and fulfill assigned duties. This position is considered essential and may be required to report to the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency in order to maintain the continuity of University services. Occasional evening or weekend work may be required.\n

CONDITIONS OF EMPLOYMENT

\nOffers of employment are contingent on completion of a background check. Visa sponsorship and labor certification are not available for this position.\n

Additional Job Information:

\nBenefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave and annual leave; 10 paid holidays per year, tuition remission and supplemental retirement.\nBowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. 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