Title:

ServiceNow SPM Process Lead Location:

Westerville, OH, US 43082

Duration:

3 Months Pay - $80/hr

Duties:

Process Documentation & Training Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with company's standards Establish and document standard operating procedures (SOPs) for SPM workflows and governance Maintain a living documentation library that keeps pace with platform updates and process changes Resource Management Rollout Lead the rollout of Resource Management capabilities to IT teams Define and document resource allocation processes, roles, and responsibilities Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs Deliver training sessions and enablement activities to support IT team onboarding to Resource Management Idea Management & Strategic Planning Workspace Expansion Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across the company Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment Serve as the primary point of contact for business units during their SPM onboarding experience Stakeholder Engagement & Change Enablement Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback Facilitate training sessions and workshops for end users and practitioners across organizational levels Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership Support continuous improvement of SPM processes based on user feedback and organizational needs

Skills:

ServiceNow Certified Implementation Specialist (CIS) — SPM or ITBM Experience with Strategic Planning Workspace and Innovation Management in ServiceNow Background in change management or organizational change enablement methodologies Familiarity with ITIL and portfolio/program management frameworks Experience working in a global, matrixed organization with diverse business unit stakeholders Familiarity with ServiceNow Yokohama release or later

Education:

Experience with ServiceNow Strategic Portfolio Management (SPM) modules, including Resource Management, Idea Management, and Demand Management Strong process documentation and technical writing skills — ability to translate complex workflows into clear, usable content Experience creating training materials for end users and practitioners across varying technical skill levels Proven ability to lead technology rollouts or deployments across multiple business units Excellent stakeholder management and communication skills — comfortable presenting to both technical and business audiences Ability to work independently, manage multiple workstreams simultaneously, and meet deadlines with minimal supervision Strong organizational skills and attention to detail in managing rollout plans and documentation repositories