Qualifications Required:

Bachelor's degree Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required clearance for this role

Delivery Center Location & Travel Requirements:

Hybrid Work Model:

Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)

Co-location Expectation:

Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location

Travel Requirement:

Maximum of 10% overnight travel for client or project purposes

Relocation Requirement:

If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation 2+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management, including forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls 2+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls

Preferred:

ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Architecture Excellence (ArchX) One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including Risk and Compliance (CIS-RC), Security Incident Response (CIS-SIR), Vulnerability Response (CIS-VR), Third-Party Risk Management (CIS-TPRM), Hardware Asset Management (CIS-HAM), Software Asset Management (CIS-SAM), Service Mapping (CIS-SM), Discovery (CIS-DISCO), Event Management (CIS-EM), Data Foundations (CIS-DF), or Strategic Portfolio Management (CIS-SPM) Experience implementing and configuring ServiceNow AI Control Tower capabilities, including AI inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting Experience supporting identity governance for human and non-human actors using Veza, or cyber asset discovery and configuration management database (CMDB) integration using Armis All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. 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