Change Management Specialist

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Change Management Specialist to join our team and drive our relationships with hyperscale clients to new heights.

Change Management Specialist:

The change manager is responsible for the leadership and coordination of organizational change initiatives. They develop, implement, and manage the change process itself, which can be a complex and challenging task. The manager interfaces with all levels of management and staff to ensure that changes are smoothly and effectively implemented. Change managers lead change management activities in the right direction and work to ensure that changes meet the organizations goals.

Responsibilities:

Organizational Directives

• Sets and defines standards for development of EEP (Error Elimination Procedures
• MOPs, SOPs, EOPs, WAPs) and defines/develops process to work inside of clients systems (Ticketing system/ Upkeep) as well as future platformsCreate high quality error elimination procedures and content in support of clients operations and growthContribute to the corporate technical documentation style, voice, and requirementsInteract with subject matter experts to compile comprehensive user-centric contentKeep abreast of trends and technology in technical communication with an eye to implement them at clients Data CenterEnsure the successful completion and acceptance of all proceduresResearch tools and methodologies to advance the quality of content and its productionProducing high-quality, clear, accurate, and complete documentation with no errors, within established deadlinesOrganizing and prioritizing tasks and having exceptional analytical skillsManaging multiple projects and deliverablesQuality Control on existing procedures for managed and assigned site(s), ensuring proper EEPs are in place and manage their entire lifecycleResearching and learning new technologies in Technical Communications•Learn about Data Centers critical equipment in order to understand their behavior, risks, and assess the proper sequence of operations along with the engineering CoESets and defines standards for communication to all clients related to change management (proactive/corrective/reactive) and a mechanism to ensure and report on compliance and customer satisfaction levelsDevelops, plans, and collaborates with Engineering CoE and Operations Managers on how to effectively track EEPs in clients system in real timeDevelopment of reporting on asset changes on all platforms (cooling/power/generator/access controls/fire systems)Develops, plans, and collaborates with the CoE team on creating consistent, relevant, and uniform reports for customers and internal requirementsWorks on automating processes to generate continuous improvement and provide scalable and repeatable mechanisms Success factors & Matching Measurements•ALL Changes will be tracked in the ticketing system and clients system and have associated MOPs/SOPs/EOPs and WAPsAll Generic EEPs (MOPs/SOPs/EOPs) will be entered into the clients system platform and will be used by all Execution PillarsAll potentially customer impacting change across all facilities will be effectively communicated to clients in advance, per policy in customer guide, with a mechanism to track and report on monthlyAll assets, across all facilities, will be entered into clients system with associated reporting per direction of Customer Success CoE HeadAll Execution Pillars will have an effective process for using clients system and capturing prescribed metrics in real time (in process) on all platforms (Cooling/Power/Generator/Fire Systems etc.

)Keeping timely creation schedule by maintain a low backlog of procedures to writeMaintain and review procedures under a defined revision calendarBehavioral Characteristics

• Culture Carrier Embraces clients Core Purpose and Core Convictions and works to permeate throughout the Operations organizationCollaboration Works collaboratively with other CoEs and Operations teams at large such that the creation of reports and adherence to reporting is practical, realistic, and achievableCollaboration Skills Uses collaboration skills to work with others, especially other CoE functional leads, such that sufficient level of interface occurs between CoE functional leads for the creation of practical, realistic, and implementable reports, processes, and policiesContinuous ImprovementRemains engaged at meetings and when collaborating with othersRemains positive and strives consistently to find, suggest and lead others toward constant improvements related to Change Management, Client Notifications, Effective use of systems (ZOHO/CMMS/BMS) and overall

Customer Success Qualifications and Requirements:

Experience with and knowledge of change management principles, methodologies and toolsExceptional communication skills, both written and verbalExcellent active listening skillsAbility to clearly articulate messages to avariety of audiences Ability to establish and maintain strong relationshipsFlexible and adaptable; able to work in ambiguous situationsOrganized with a natural inclination for planning strategy and tacticsProblem solving and root-cause identification skillsAble to work effectively at all levels of an organizationMust be a team player and able to work collaboratively with and through othersFamiliarity with project management approaches, tools and phases of the project lifecycleExperience with large-scale organizational change effortsFluent in Microsoft OfficeCertified Change Management Professional certification/Change Management Specialist certification/Six Sigma certifications helpful but not required

Physical Requirements:

Ability to lift and carry heavy equipment, up to 40lbs. Ability to climb ladders and multiple flights of stairs to access elevated equipmentAbility to stand for long periods of time in various work environmentsAbility to bend, stoop, kneel, and reach for equipment related tasksBasic physical fitness to respond quickly to emergency situations and navigate areas quicklyAbility to move quickly and efficiently within various work environments to troubleshoot issues or respond to emergenciesGood hand-eye coordination and dexterity for working with small components and connectorsClear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glassesAbility to differentiate between color-coded warning signs, labels, and cablesAbility to work in environments with a wide variety temperature inside a facilityAbility to work outdoors in various weather conditions, including extreme temperatures, rain, or snowCapability to work in environments with elevated noise levels while wearing hearing protectionPossession of a valid drivers license for work-related travel, as requiredIf you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today! Salute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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