Required Education:

• High School Diploma or equivalent with seven (7) years of related experience, OR Bachelor's degree in a related field with three (3) years of related experience

Required Experience & Skills:

• Experience in Bank Operations
• Business Systems Analyst experience
• QA/Testing experience (qTest, JIRA)
• Ability to translate operational needs into system requirements
• Experience supporting core systems, integrations, or branch initiatives
• Strong analytical and problem-solving skills
• Ability to research, analyze data, and derive insights
• Ability to work under pressure and meet deadlines
• Strong prioritization and organizational skills
• Knowledge of Business Intelligence (BI) tools
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Strong written and verbal communication skills
• Comfortable collaborating with Operations, IT, vendors, and leadership
• Mindset aligned with servant leadership and continuous improvement

Job Overview:

The Enterprise Operations Analyst / Business Systems Analyst is responsible for administering defined procedures, preparing and analyzing reports, and supporting projects with a focus on process improvement. This role involves analyzing business issues, recommending solutions to improve operational efficiency and quality, and ensuring compliance with established standards.

Key Responsibilities:

• Analyze and interpret data to identify trends and opportunities for process improvement
• Collaborate with stakeholders to align data insights with business goals, including capacity planning, forecasting, and costing
• Translate business and operational needs into system and functional requirements
• Support QA testing, user acceptance testing (UAT), and system enhancements
• Contribute to workflow/process redesign and continuous improvement initiatives
• Create and maintain policies, procedures, and training materials
• Partner with cross-functional teams, including Operations, IT, vendors, and leadership
• Manage small projects or contribute to larger project teams and task forces
• Own and maintain regular reporting and process administration tasks
• Analyze and resolve moderately complex operational, system-related, and customer issues
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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