Program Analyst at Veterans Affairs, Veterans Health Administration in North Little Rock, Arkansas, United States Job Description Summary This Program Analyst is assigned to the office of the Chief, Environmental Management Services (EMS), and functions as the administrative official with responsibilities that reach into all organizational elements of the service. Also responsible for the Quality Assurance Program encompassing all functions and programs for which EMS is responsible, and responsible for monitoring all aspects of the Sanitation Section, Pest Control, and Linen Section to include personnel protective equipment. Responsibilities Major duties include, but not limited to: Embraces and upholds the guiding principles of the VA health care system, performing all assigned duties in a manner that promotes quality achievement, outstanding customer service, and a work environment fully committed to serving Veterans. Actively supports the team concept by contributing to team initiatives, functioning as a collaborative team player, and continuously seeking ways to improve the effectiveness of team efforts. Works closely with the Chief and Assistant Chief, Environmental Management Service (EMS), to coordinate EMS functional activities with the overall medical center mission and operational priorities. Prepares evaluations and establishes monitors for external reviews; coordinates EMS input and follows up on multidisciplinary evaluations to ensure timely and complete responses. Reviews patient satisfaction surveys and customer complaints on a recurring basis and prepares related quality assurance reports, including VACO non-recurring environmental quality reports. Serves as the Training Management System (TMS) Coordinator for EMS and as Alternate ADP Coordinator; develops, updates, and delivers instruction across a wide variety of well-established subject-matter areas using diverse teaching methods and tools to meet student learning needs. Collaborates with Infection Control Coordinators to ensure training and operational practices adhere to guidelines for Healthcare-Associated Infections (HAIs); ensures EMS SOPs and policies remain current, accurate, and compliant. Designs, develops, and conducts special studies for data collection and analysis, including comparative cost reports across Medicine, Surgery, Psychology, Extended Care, and other elements for

VACO ECI

reports; tracks and reports data required for VACO waste management and GEMS reports. Serves as the Contracting Officer's Representative (COR) for outside contracts, evaluating contractor performance for compliance with specifications and services rendered; integrates quality assurance requirements into employee performance standards, coordinates performance evaluation inspections with service supervisors, and develops/maintains a computer tracking system to record inspections, competency questions, and other performance evaluation data, providing periodic documented analysis to the Chief and/or Assistant Chief.

Work Schedule:

Monday - Friday, 7:00am to 3:30pm (Subject to change based on the needs of the agency.)

Virtual:

This is not a virtual position. Position Description/PD#: Program Analyst/PD04422

Relocation/Recruitment Incentives:

Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959

Physical Requirements:

Work is normally sedentary, but includes some walking, standing, bending, and carrying of light items such as books and papers. No special physical demands are required to perform the work. The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/03/2026.

Time-In-Grade Requirement:

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note:

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performed assigned duties to support continuous quality improvement, exceptional customer service, and the maintenance of an organizational culture dedicated to serving with dignity, respect, and excellence. Reviewed patient survey results and customer complaints on a monthly basis. Identified trends and areas for improvement, and provided summary findings to leadership to support quality improvement and enhanced experience. Applied a variety of tracking methods and tools to ensure accurate monitoring and reporting of program operations. Demonstrated proficiency by completing prescribed hands-on and on-the-job training with proper training materials within specified timelines set by the supervisory chain.

OR, Education:

Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree, 2 full years of progressively higher level graduate education leading to such a degree or an LL.B. or J.D., if related. (Tr To view full details and how to apply, or