Business Systems Analyst

Role Summary We are seeking a Business Systems Analyst to support the day-to-day health, performance, and improvement of core business applications and data systems. This person will play a key role in troubleshooting data and system issues, supporting CRM-related processes, assisting with testing and releases, and partnering with both technical and business teams to keep initiatives moving forward. This is a strong fit for someone who enjoys working at the intersection of systems, data, and cross-functional collaboration. What You'll Be Doing Monitor and support ongoing CRM and data feed activity to help ensure systems are running accurately and efficiently Investigate data issues, identify root causes, and help resolve problems impacting end users Maintain database reliability through validation efforts, backups, and general system oversight Assist with system updates, environment refreshes, and production support activities Write and run ad hoc queries to support reporting, troubleshooting, and project-related needs Support data imports, exports, and integrations across business systems Contribute to project work from early planning through implementation and post-launch support Prepare and maintain documentation such as process flows, release notes, and technical reference materials Partner with development teams during testing cycles, bug tracking, and issue resolution Help coordinate user acceptance testing and support sign-off activities Work closely with IT and business stakeholders to support operational and project-based needs Provide occasional support across broader technical operations as needed What We're Looking For At least 2 years of experience working with business systems, databases, or application support Experience supporting database-driven environments and resolving data-related issues Hands-on experience with SQL and relational databases such as SQL Server, MySQL, or Oracle Familiarity with CRM and/or ERP platforms and data movement processes Exposure to tools such as SSIS is a plus Strong analytical mindset with the ability to investigate issues and think through solutions Ability to manage multiple tasks, stay organized, and work with a high level of accuracy Strong written and verbal communication skills, including the ability to document technical information clearly Comfortable working independently while also collaborating across teams Prior experience in insurance or another regulated environment is a plus Education Associate's degree in Information Technology or a related field with relevant hands-on experience, or equivalent practical experience Bachelor's degree in Information Technology or a related field is preferred Work Environment This role may be performed in an office setting or in a secure remote environment depending on business needs Standard office equipment and computer-based work are part of the day-to-day responsibilities Physical Requirements Ability to work at a computer for extended periods of time Frequent sitting, with occasional walking, reaching, and general office movement Ability to communicate effectively in a team-based work environment