at Highmark Health in

Dover, Delaware, United States Job Description Company :

en

Gen Job Description :

JOB SUMMARY

This role performs business analysis to support specific system applications , effectively handling user inquiries , resolving issues , and managing system enhancements . The incumbent possesses a deep understanding of supported applications, user workflows , and system integrations . By analyzing work processes , the role identifies and implements solutions , collaborating with stakeholders on training, process improvements , or business rule modifications . This position traces business requirements through to test plans and cases , minimizing issue resolution time and identifying anomalies . The incumbent may interface with Application Development or other business process analysis roles, gaining experience and advancing their professional career through close collaboration with experienced colleagues

ESSENTIAL RESPONSIBILITIES

+ Work with more senior team members, customers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design. + Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need. + Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. + Assure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle. + Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. + Other duties as assigned.

EDUCATION

+ Bachelor's Degree in Business Management, Information Systems, or closely related discipline Substitutions + none Preferred + None

EXPERIENCE

Required + 0

• 3 years in IS/IT Preferred + 0
• 1 years in the Health Insurance Industry + 0
• 1 years in the Healthcare Industry + 0
• 1 years in Lean/Six Sigma

LICENSES AND CERTIFICATIONS

Required + None Preferred + Project Management Professional ( PMP ) + (Lean) Six Sigma ? SKILLS + Analytical Skills + Problem-Solving + Communication Skills + Report Writing + SQL + Agile Methodolgy +

Agile Project Management Preferred Skills:

+ Leadership + Process Improvement + Analytical Skills + Problem-Solving + Communication Skills + Presentation Delivery + Customer Service + Strategic Thinking Language (Other than English) None Travel Required 0%

• 25%

PHYSICAL , MENTAL

DEMANDS and

WORKING CONDITIONS

Position Type Office-Based Teaches / trains others regularly Rarely Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required

Yes Lifting:

up to 10 pounds

Constantly Lifting:

10 to 25 pounds

Rarely Lifting:

25 to 50 pounds

Rarely Disclaimer:

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement:

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 ( HIPAA ) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$27.02

Pay Range Maximum:

$41.85 Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID:

J284584 To view full details and how to apply, please login or create a Job Seeker account