Business Application Analyst

This is a highly technical and professional position involving business analysis, process mapping, requirements definition and application administration disciplines such as configuration, setup and user security. The Business Application Analyst reports to the I.T. System Implementation Manager and works primarily within operations of the Growth Management department. Interact with user groups and management to define and document requirements for business application software. Coordinate the implementation, technical writing and user training activities associated with system changes and/or new system development efforts. Assist in the evaluation and implementation of third-party software applications and development tools where applicable. Develop/maintain test scripts and conduct thorough testing of new and modified applications prior to implementation. Build and maintain strong working relationships City departments to ensure accurate planning and coordinating of all information systems and subsystems and to in accordance with City of Ocala Ordinances. Provide application and business expertise; to assist in the formulation, implementation and evaluation of system enhancements. Create and maintain complete documentation for data and business models. Work with departments to analyze business information, existing procedures, processes and workflow to develop and implement productivity and service enhancements as well as assist in the exploration and recommendation of alternative solutions and methods of operation. Provide support to end users on a variety of issues. Troubleshoot issues with existing or developed systems, and works with appropriate resources to resolve them. Respond to telephone calls, email, and staff requests for application support. Track and monitor problems to insure timely resolution. Create advanced queries and reports on various data sources to detect errors and missing information. Administer application security, configuration, maintenance and setup. Work with the Database Administrator and Senior Systems Analyst in applying upgrades and patches to the applications. Provide supervisor with progress/status updates on a regular basis; escalating scheduling delays or other conflicts. Perform any other related duties as required or assigned. To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High School diploma or GED required . Graduation from an accredited four year college or university with major coursework in Computer Science, Information Systems, Business Administration or related field or related discipline is preferred . An equivalent combination of training and professionally responsible experience may substitute for educational requirements. Minimum three (3) years of business application (such as CIS, FIS, GIS, AMR, or other City information system) or functional support experience. Experience with network architectures, relational databases (Oracle or SQL Server) and client/server environment desired .

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid Florida Driver's License with an acceptable driving record.

SUPERVISORY RESPONSIBILITIES

Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. This position will directly supervise 0 employees. This position may indirectly supervise 0 employees.

PLANNING

With regard to general assignments in planning time, method, manner and/or sequence of performance of own work.

CONSIDERABLE RESPONSIBILITY

; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.

DECISION MAKING

Performs work operations which permit opportunity for decision-making of minor importance.

FREQUENTLY

; Performs work operations which permit opportunity for decision-making of major importance.

COMMUNICATION SKILLS

Ability to read, analyze, and understand the most complex documents; Ability to respond effectively to the most sensitive inquiries or complaints.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to prepare and interpret bar graphs.

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

SUPERVISION RECEIVED

Under general direction, working from policies and general directives. Rarely refers specific cases to supervisor unless clarification or interpretation of the organization's policy is required.

MENTAL DEMAND CLOSE

; Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's operations.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTER

Computer software programming, level II technician support, project management; system analyst and comprehensive computer software support/help and/or web site development and connectivity.

ACCURACY

Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation.

PUBLIC CONTACT

Occasional routine contacts with persons outside the organization. This would include contacts with suppliers, mail service, etc.

EMPLOYEE CONTACT

Contact with other departments or offices and also frequently with individuals in middle level positions; consulting on problems that necessitate judgment and tact, plus frequent contact with senior level internal officials.

SOFTWARE SKILLS REQUIRED

10-Key Basic Accounting Intermediate Alphanumeric Data Entry Intermediate Contact Management Intermediate Database Intermediate Enterprise Resource Planning Intermediate Human Resources Systems Basic Payroll Systems Basic Presentation/PowerPoint Basic Programming Languages Intermediate Spreadsheet Intermediate Word Processing/Typing Intermediate

OTHER SKILLS 1.

In-depth knowledge of business applications and functional operations with the ability to thoroughly analyze existing processes 2. Ability to conduct functional analysis, detail and document system requirements, evaluate third-party software applications, and implement new systems 3. Ability to analyze and interpret data and solve problems 4. Ability to effectively establish task and project priorities 5. Ability to read and comprehend technical and business material to stay abreast of technology trends and changes 6. Ability to learn new methods, procedures, and operations 7. Ability to utilize MS Office applications and integrate with other application systems 8. Knowledge of accounting principles and practices 9. Ability to plan and direct the work of others; must demonstrate teambuilding skills 10. Ability to establish and maintain effective working relationships with employees, supervisors, other City Departments and the general public 11. Ability to communicate effectively

PHYSICAL ACTIVITIES

While performing the functions of this job, the employee may be required to: Stand Occasionally Walk Occasionally Sit Regularly Use hands to handle or feel Occasionally Reach with hands and arms Occasionally Climb or balance Never Stoop, kneel, crouch or crawl Never Talk or hear Continuously Taste or smell Never

WEIGHT LIFT REQUIREMENTS

The employee must occasionally lift and/or move: Up to 10 pounds

VISION REQUIREMENT

Specific vision abilities required by this job may include: Close vision (use of a computer, equipment, or any other work duties that require clear vision within two (2) feet or less).

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work near moving mechanical parts (spinning shafts, engines, lifts, etc.) Never Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.) Never Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.) Never Toxic or caustic chemicals (including potential for chemical spills, etc.) Never Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather) Never Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.) Never Extreme cold (not weather-related, such as freezer, cold storage, etc.) Never Extreme heat not weather-related, such as furnace, kitchen, ovens, etc. where temp is regularly above 100 degrees F) Never Risk of electrical shock (live electrical wires, equipment that retains power after shutoff) Never Work with explosives (TNT, dynamite, nitroglycerine or other related explosives) Never Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.) Never Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.) Never The noise level in the work environment is usually Moderate (business office with computers/printers, light traffic, etc.)

ADDITIONAL INFORMATION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).