Customer Service/Home Warranty Coordinator

Customer Service/Home Warranty Coordinator Boynton Beach, FL 33473

Full-time Full-time Job Description:

Shift:

Mon,Tue,Wed,Thu,Fri Position Summary :

Assist in maintaining a high level of customer satisfaction through homeowner visits to the office and through phone etiquette. Support new homeowners during their warranty period; answering questions, assuring work is completed timely. Maintain a team-player attitude both with co-workers and sub-contractors.

Key Duties and Responsibilities:

Greeting and helping all homeowners visiting the service department to ask questions and submit new service requests. Schedule service request reviews with superintendents for homeowners submitting new issues. Take the time to go over all open issues with homeowners, if requested. Responsible to dispatch emergencies, when necessary. Advise Management of any situation that requires immediate management involvement. Follow-up with sub-contractors to ensure all work tickets are being completed according to GL Homes' guidelines. Administrative duties, including; answering busy phones, filing, scanning, faxing, data processing, picking up messages and returning calls in a timely manner, reception. Follow-up with AWA's (Additional Work Authorization) to ensure the sub-contractors are being paid in a timely basis. Other related duties and projects as assigned by management

Experience and Skills:

Education & Experience:

High School diploma required A minimum of 7 years previous customer service experience required. Experience working with residential builder or in similar field preferred but not required.

Skills & Abilities:

Interpersonal Skills - Must enjoy working with customers. Must maintain a professional and personable attitude at all times. Customer Service - Must demonstrate excellent customer service skills. Maintain a friendly attitude and keep a smile at all times. Capable of handling difficult clientele. Must have strong administrative skills.

Good computer skills:

must have experience using Excel at intermediate level. Teamwork a must. Ability to establish rapport and develop good working relationships with all levels within and outside the organization. Always willing to help others by offering assistance. Multi-tasking a must. Show initiative to meet deadlines and able work on several tasks simultaneously. Must have good organizational, time management skills and follow-up skills

From:

G L Homes of Florida Corporation