Responsibilities:

\nLead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream.\nServe as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams.\nAnalyze business requirements and translate them into scalable technical solutions and document composition designs.\nProvide technical leadership and guidance to offshore development and support teams.\nReview solution designs, code, templates, scripts, and deployment packages to ensure adherence to best practices and standards.\nDrive technical discussions, architecture reviews, effort estimations, and solution planning activities.\nSupport the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.\nCollaborate with Business Analysts and SMEs to understand correspondence requirements and regulatory changes.\nLead impact assessments for enhancement requests, production issues, and technology upgrades.\nEnsure successful implementation of change requests through established change management processes.\nProvide technical oversight for document template development, business rules implementation, and data mapping activities.\nConduct root cause analysis and drive resolution of complex production issues and defects.\nMentor and coach developers on OpenText Exstream design standards, performance optimization, and development best practices.\nCoordinate release activities and provide deployment support across development, testing, and production environments.\n

Requirements:

Experience:

8-12+ years as a Business Analyst with enterprise application delivery.\n

Domain Background:

Banking, Payments, Financial Services, Credit Cards, Insurance, or other regulated industries with customer correspondence platforms.\n

Years OF Experience:

11.00 Years of Experience\n

Tops Skills:

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Correspondence Business Analyst (OpenText Exstream & Quadient Inspire)