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RH
Robert Half
ServiceNow SPM Process Lead
Career Insights for Strategic Planner / Analyst
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Based on Ohio data
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What they do
A Strategic Planner or Strategic Analyst is responsible for identifying the needs of their business and developing plans to determine the direction it should take to succeed. These analysts are employed in a variety of fields, though they are typically found in IT, finance, banking, business operations fields.
$115,734 / year median in Ohio
-1% projected decline
Job Description
We are looking for a ServiceNow SPM Process Lead to support enterprise process excellence and user enablement for a Long-term Contract position based in Westerville, Ohio. This role focuses on strengthening the use of ServiceNow Strategic Portfolio Management capabilities by creating clear operational documentation, delivering practical training, and guiding adoption across IT and business teams. The ideal candidate will combine business analysis expertise with strong communication skills to help stakeholders use Resource Management, Idea Management, and Strategic Planning Workspace effectively.
Responsibilities:
- Create and refine process documentation for ServiceNow SPM functions, ensuring materials remain accurate, organized, and easy for end users and practitioners to apply.
- Produce training content such as user guides, quick-reference tools, and step-by-step learning resources that support consistent platform usage.
- Establish standard operating procedures for key workflows and governance practices within Resource Management, Idea Management, and Strategic Planning Workspace.
- Lead the introduction of Resource Management capabilities to IT teams by defining operating models, clarifying responsibilities, and supporting adoption activities.
- Partner with technology leaders and business stakeholders to align planning processes with organizational priorities and resource needs.
- Coordinate the expansion of Idea Management and Strategic Planning Workspace across business units through structured rollout plans, onboarding support, and targeted communications.
- Facilitate workshops and training sessions for audiences with varying levels of technical experience to encourage confident platform adoption.
- Monitor adoption trends, gather stakeholder feedback, and provide progress updates and recommendations to program leadership.
- Maintain a dynamic documentation repository that reflects platform enhancements, evolving processes, and continuous improvement efforts.