Business Systems Analyst

We are looking for a Business Systems Analyst to support operational and technology-focused initiatives within a healthcare service environment in Westlake, Ohio. This role is ideal for someone who can translate business needs into practical solutions, work comfortably with data and documentation, and collaborate across teams to improve claims and payment-related processes. The successful candidate will bring strong analytical judgment, a structured approach to problem-solving, and the ability to manage multiple priorities in a fast-moving setting.

Responsibilities:

Gather, analyze, and document business needs related to healthcare claims, payment workflows, and service operations. Partner with internal stakeholders to identify process gaps, clarify requirements, and recommend effective system or workflow improvements. Review business and system documentation to ensure accuracy, completeness, and alignment with operational goals. Use data sources and reporting tools to investigate issues, validate findings, and support decision-making. Contribute to Agile-based project activities, including requirements refinement, backlog support, and collaboration with cross-functional teams. Perform gap analysis to compare current processes with desired outcomes and help define actionable solutions. Support issue resolution by evaluating root causes, prioritizing business needs, and coordinating with relevant teams. Maintain organized records, status updates, and communications while balancing changing priorities and deadlines. At least 5 years of experience in a business analysis or closely related role. At least 5 years of healthcare industry experience supporting providers, payers, or claims and payment processing functions. Strong working knowledge of Microsoft Word, Excel, and Outlook. Experience using organizational databases; familiarity with reporting tools such as Crystal Reports is a plus. Demonstrated strength in analysis, critical thinking, and structured problem-solving. Ability to work independently while also contributing effectively in a fast-paced, results-driven environment. Strong leadership, communication, interpersonal, and organizational skills. Bachelor's degree in Business or equivalent experience; exposure to Agile approaches such as Scrum is preferred. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .