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Now viewing: Business Systems Analyst
RH
Robert Half
Business Systems Analyst
Job Description
Description We are looking for a Business Systems Analyst to join a service organization in Westlake, Ohio on a Long-term Contract basis. In this role, you will examine how teams operate today, uncover opportunities to improve efficiency, and help shape automation and AI-enabled solutions that support stronger business outcomes. The position works closely with cross-functional stakeholders to turn operational needs into clear documentation and actionable requirements for delivery teams.
Responsibilities:
- Engage with business partners to gather insights on current workflows, document operational steps, and capture issues, dependencies, and decision paths.
- Develop process diagrams, written procedures, and supporting documentation that clearly describe how work moves across teams and systems.
- Review operational data such as workload levels, turnaround times, and effort required to establish performance baselines and highlight improvement areas.
- Recommend practical ways to streamline, standardize, and automate business activities, including opportunities where AI can add value.
- Convert process findings into structured business requirements, user stories, and acceptance criteria that guide implementation efforts.
- Collaborate with business leaders, product stakeholders, and technical teams to evaluate, prioritize, and deliver process improvement initiatives.
- Assist with testing, validation, and post-implementation review to confirm solutions meet business needs and produce measurable results.
- Track a portfolio of enhancement and automation ideas by maintaining status, priority, and expected business impact.
- Provide analytical support for governance, risk, and compliance-related workflows such as third-party risk review, audit evidence collection, regulatory reporting, and remediation activities. Requirements
- Bachelor's degree in Business, Information Systems, Operations, Data Analytics, or a related discipline, or equivalent relevant experience.
- At least 1 year of experience in business analysis, process improvement, operations support, project coordination, or a similar function.
- Demonstrated ability to map processes, gather requirements, and evaluate workflow effectiveness through stakeholder discussions and analysis.
- Experience identifying process gaps and recommending improvements that enhance consistency, efficiency, or automation potential.
- Strong written and verbal communication skills with the ability to create clear, organized documentation.
- Proficiency with Microsoft 365 tools; familiarity with workflow, automation, process mapping, or AI-related platforms is advantageous.
- Working knowledge of Agile or Scrum concepts, gap analysis, and business process improvement practices.
- Ability to manage multiple priorities, coordinate with cross-functional teams, and support implementation activities in a structured environment.