Job Summary This is a primarily remote position with occasional requirements to report to the headquarters in Harrisburg, PA, for training or meetings, such as monthly collaboration days. The role involves leading the EDRS Adoption team under the guidance of the Quality Assistance Team (QAT) supervisor. The team provides support to healthcare facilities and other external stakeholders for EDRS enrollment and electronic death reporting. Responsibilities Provide direction on daily assignments and prioritization for the team. Escalate end-user technical problems to the Business Workflow Unit for troubleshooting. Meet with the QAT supervisor and director routinely to provide status updates. Assign and prioritize team work assignments. Engage with program SMEs and stakeholders to verify application functionality and escalate issues. Report application defects and escalate potential deficiencies to relevant teams. Identify and escalate common issues, stakeholder concerns, and project successes. Develop training documents and tools to support stakeholders. Assist in reviewing current EDRS usage and tailor outreach based on adoption rates. Team Responsibilities Perform outreach to facilities to understand reporting workflow and recommend strategies. Assist in the analysis and management of facility setup in PAVRMS. Help external stakeholders with establishing and recovering SSO credentials. Assist stakeholders with linking SSO credentials to PAVRMS accounts. Refer stakeholders to available training and support resources. Operational Requirements Schedule project status meetings routinely. Complete weekly timesheet reporting by the end of the week. Provide weekly personal status reporting via SharePoint. Qualifications Minimum of 4 years of experience in business analysis, customer service, or end-user support. Strong Microsoft Office skills. Excellent interpersonal, verbal, and written communication skills. Experience in training or technical support delivery for professional audiences is preferred. Location Harrisburg, PA, is the capital city of Pennsylvania, offering a rich history, vibrant cultural scene, and a central location with access to major urban centers. Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.

com/privacy-policy/ and https:

//peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure .