Business Analyst

We are looking for a Business Process Analyst to support process oversight, audit-focused activities, and paperless workflow initiatives within a health insurance environment. This contract position is fully remote and offers the opportunity to partner with teams that improve correspondence operations, strengthen controls, and enhance process performance. The role is well suited for someone who enjoys analyzing operational data, identifying patterns, and turning findings into practical business improvements.

Responsibilities:

• Maintain monitoring frameworks, audit support materials, and process documentation so business teams have clear guidance for ongoing operations.
• Evaluate current workflows from intake through completion, recommend stronger controls, and help refine end-to-end business procedures.
• Review operational and spreadsheet-based data to uncover trends, detect defects, and highlight opportunities for efficiency and quality gains.
• Investigate issues by performing root cause analysis, documenting findings, and partnering with stakeholders on corrective actions.
• Apply continuous improvement methods to implement practical enhancements that improve accuracy, consistency, and turnaround times.
• Track recurring process concerns, communicate risks and observations to appropriate partners, and support follow-up resolution efforts.
• Collaborate with cross-functional teams involved in correspondence and business operations to support paperless and modernization-related initiatives.
• Manage multiple assignments in a fast-moving environment while maintaining strong attention to detail and meeting established deadlines.