San Antonio Home Office I Phoenix Campus (Main) Tampa Campus Charlotte, NC

• CENTS Colorado Springs Campus Tampa Crosstown Plano Legacy Full time

R0120322

• Why USAA?
• At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values
• honesty, integrity, loyalty and service
• define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
• The Opportunity
• As a dedicated
• Business Strategy Analyst Senior
• , you will utilize quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit.

Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy. We offer a flexible work environment that requires an individual to be

• in the office 4 days per week.
• This position can be based in one of the following office locations:
• San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL
• Relocation assistance is
• not•available for this position.

• What you'll do:
• + Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy.

+ Continuously refines hypotheses and identifies business questions to explore further. + Facilitates the integration of the analytic strategy and business strategy. + Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience. + Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience. + Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals. + Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results. + Translates findings into insights for strategy management and execution. + Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions. + May provide guidance and on-the-job training to team members. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• What you have:
• + Bachelor's degree in Business, Science, Finance, Economics or related field; OR 4 years of relevant education and/or experience.

+ 6 years of data and/or analytics or strategy consulting experience; OR a minimum of 4 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data and/or analytics or strategy consulting. + Experience identifying business needs and managing strategic plans driven by qualitative/quantitative analysis and market insights. + Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions. + Experience performing complex data analysis using various data analytics tools (i.e.

Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). + Demonstrated experience in project management.

• What sets you apart:
• + Experience creating and delivering actionable insights derived from member feedback and Voice of Customer (VoC) CX survey measurement programs.

+ Deep knowledge of enterprise survey feedback programs that measure product, channel, and experience satisfaction and loyalty including Member Satisfaction, First Contact Resolution (FCR), Customer Effort Score (CES), NPS and other key performance indicators. + Ability to develop analytical frameworks to link member feedback data with operational metrics to create a narrative linking member perception to root cause. + Excellent communication skills and ability to translate data and trends into digestible narratives for stakeholders and senior leaders. + Proactive, consultative mindset to drive true partnership with stakeholders + Can act as a subject matter expert for member feedback survey program data and survey design. + US military experience gained through military service or gained as a military spouse / domestic partner.

• Compensation range:
• The salary range for this position is: $103,450.00
• $197,730.00

.

• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

• Compensation:

• USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

• Benefits:

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

• If you are an existing USAA employee, please use the internal career site in OneSource to apply.
• Please do not type your first and last name in all caps.
• _Find your purpose. Join our mission._
• USAA is unlike any other financial services organization.

The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself

• you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer
• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA
• Notice at Collection (https://statmcstg.

usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer

• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.