Business Systems Analyst

Business Systems Analyst Fayetteville State University Commensurate with Education and Experience remote work United States, North Carolina, Fayetteville 1200 Murchison Road (Show on map) Jun 17, 2026

Position Information Position Title:

Business Systems Analyst

Working Title:

Customer Relationship Specialist

Position Number:

000097

Full-Time Or Part-Time:

Full Time

Time Limited Position:

Yes

Number of Vacancies:

1

Department:

Admissions

Posting Number:

0401854

SHRA/EHRA:

Exempt Professional Staff (EPS)

Job Category:

Professional

Hiring Range:

Commensurate with Education and Experience

Overall Position Competency:

Exempt Professional Staff (EPS) Primary Purpose of the

Organization:

The primary goal of the Office of Admission at Fayetteville State University is to attract and enroll a diverse student body that represents a wide range of geographic, religious, cultural, and socioeconomic backgrounds. To do so, the Office of Admission will work closely with alumni and other constituencies to support recruitment efforts while promoting excellent customer service & transparency about the admission process. Primary Purpose of the

Position:

The Business Systems Analyst is responsible for the administration, support, and continuous improvement of the Customer Relationship Management ( CRM) system within the Admissions Office. This role involves managing data, developing workflows, creating reports, and training staff to ensure the CRM is effectively utilized to enhance student recruitment and admissions processes. The Business Systems Analyst works closely with the admissions team, IT department, and other campus offices to ensure seamless communication and data integrity. The CRM Specialist is responsible for the administration, support, and continuous improvement of the CRM system within the Admissions Office.

Minimum Education And Experience Requirements:

Graduation from a four-year college or university with a degree in Business, Information Technology, or Marketing and one-year relevant work experience.

Knowledge, Skills And Abilities:

Strong analytical skills with the ability to interpret data and provide actionable insights. Excellent communication and interpersonal skills. Ability to manage multiple projects simultaneously and meet deadlines. Detail-oriented with strong organizational skills. Oral and written skills to present metrics to large and small groups of internal stakeholders and to interact individually with faculty/staff. Interpret data for various audiences. Attention to detail, strong organizational skills, ability to meet tight deadlines and multitask are essential for success in this position.

Preferred Qualifications:

Two - three (2-3) years CRM experience in a higher education admissions setting. Experience in data management, analytics and reporting. Proficiency in CRM platforms (e.g., Slate, Admission Pros, etc.). Technical proficiency, including knowledge of SQL, Excel, and other data management tools.

Special Instructions To Applicants:

The selected candidate must be legally authorized to work in the United States. This position is not eligible for remote work. Notice to

Applicants:

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume." Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

Closing Date:

Open Until Filled:

Yes Additional Information for

Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement:

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:

https://jobs.uncfsu.edu/postings/28827