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Job Description
Business Systems Support Analyst
Norristown, PA
1 DAYS AGO
22682333
Summary
Norristown, PA
Remote
Competitive Salary
3 Years Experience
Bachelor's degree
No Commission
40.00 hours per week / Day Shift / Full-Time
Description Business Systems Support Analyst Job Locations US-PA-Worcester
ID 2026-14670
# of Openings 1
Category Information Technology Responsibilities Position Summary:
The Business Systems Support Analyst provides daily technical and functional support for core business applications, enterprise systems, reporting tools, and process workflows used by operations and shared services teams. This role ensures business users can effectively access, navigate, and rely on critical systems that support finance, accounting, human resources, procurement, project administration, document management, reporting, communication, and other enterprise business processes. The Business Systems Support Analyst emphasizes excellent customer service, practical troubleshooting, strong communication with business and IT teams, and timely resolution of business system and application-related issues. This role is expected to maintain business systems proficiency , participate in system enhancement projects, support process improvements, and document support efforts in a consistent and reliable manner.
Responsibilities:
The Business Systems Support Analyst is responsible for the following: Business Systems Support Provide responsive, daily support forbusinesssystemand applicationrequests, incidents, and problems via phone, incident management systems, support chat channels, and direct engagement with business users.
Maintainfunctional andtechnicalproficiencyin core businessplatforms, enterpriseapplications, reporting tools, and workflows that support finance, accounting, human resources, procurement, project administration, document management, communication, and other enterprise business processes.
Assistbusiness and supportteam members by resolving escalatedbusiness system issues and sharing practicaltroubleshooting techniques.
Useapplication administration, reporting, workflow, and remote supporttools to deliver efficient supportfor business users and systems.
Record and update detailed notes on allbusiness systemsupport requests, tasks,andissue patternsin the incident tracking system.
Provide support outside standard business hourswhen critical business processes requiretimelyresolution ofescalatedapplicationissues.
Troubleshooting and Issue Resolution
Analyze and resolve business system , application , integration, data entry, reporting, access, configuration, and workflow issues, including recurring or isolated ... For full info follow application link. Allan Myers is an equal opportunity employer, commteed to a diverse workforce (Minority/Female/Protected Verterans/ Disabled) Additional Details How To Identify Potential Job Scams
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