Salesforce Business Systems Analyst

Salesforce Business Systems Analyst Beaty Street Davidson, NC 1 Contract Highlights Job Number BH_1019410 Job Type Contract Description A client of Innova Solutions is immediately hiring for a Salesforce Business Systems Analyst Position type: Full-time, Contract

Duration:

6 months, possible extension

Location:

Remote Role Overview We're looking for a Salesforce Business Analyst who blends strategic thinking with hands-on Salesforce expertise especially across Field Service and Field Service Mobile. This role is perfect for someone who thrives at the intersection of business transformation and technology, leading conversations, challenging the status quo, and shaping enterprise-grade Salesforce solutions from idea to impactful delivery. You'll play a key role in translating real-world field service operations into scalable, intuitive digital experiences ensuring every solution is both technically robust and user focused. What You'll Do Discover & Define Lead interactive workshops to uncover business needs and spark solution ideas Translate complex business challenges into clear, actionable requirements Analyze processes across business units to identify opportunities, gaps, and risks Design & Deliver Shape end-to-end Salesforce solutions by mapping business needs to technical capabilities Partner with tech teams to drive solutions across the entire development lifecycle Build and manage product backlogs, user stories, and acceptance criteria Recommend innovative approaches, weigh impacts, and estimate solution efforts Collaborate & Influence Work closely with cross-functional teams to plan and deliver Salesforce capabilities at scale Act as a trusted advisor and subject matter expert guiding key decisions Ensure alignment with enterprise standards and Center of Excellence best practices Optimize & Govern Identify risks early and proactively communicate with stakeholders Drive adoption of standard processes, data models, and system capabilities Continuously enhance user experience through thoughtful improvements What Makes You a Great Fit A knack for turning complexity into clarity Exceptional communication, storytelling, and consulting skills A strong analytical mindset with a passion for problem-solving Ability to thrive in a fast-paced, agile environment Experience using tools like Jira and working within Agile frameworks Skilled in identifying when to leverage Salesforce out-of-the-box features vs. customization An advocate for user-centric design and usability Your Playground You'll design and support solutions across key field service capabilities, including: Work orders & service lifecycle Scheduling, dispatch, and technician coordination Mobile workforce enablement Territory and resource management Real-time field execution workflows Technical Expertise Proven experience integrating Salesforce with third-party systems Hands-on exposure to data migration and system transitions Strong understanding of the Salesforce ecosystem, including: Field Service & Field Service Mobile Sales Cloud & Service Cloud Experience Cloud (Communities) Marketing Cloud Qualifications Bachelor's degree (or equivalent experience) Qualified candidates should

APPLY NOW

for immediate consideration! This position is only open to applicants who can be engaged on a W-2 basis. Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

ASK ME HOW.

Himanshu Kumar himanshu.kumar@innovasolutions.com

PAY RANGE AND BENEFITS

Pay Range•: $85.00 - $92.00 per hour •Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications

Website:

https://www.innovasolutions.com/ Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals.

Submit referrals at https:

//innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.